上海招聘

职位描述：
Responsibilities:
1. Strategic Management
? Champion the growth of the CSCs as part of CTI’s resource and location strategy.
? Identify and realize opportunities for growth, efficiency, productivity and cost Management.
? Continuously evolve the organization to ensure responsiveness of CSCs to the needs of the stakeholders.
2. Manage the supply and demand of CTI CSC resources
? Consolidate current and planned resource demand.
? Ensure that a supply of appropriately skilled resources is available.
? Ensure that hiring strategies and processes are in place to adequately meet demands.
3. Operational management
? Oversee the CTI CSC workforce, coordinating with the functional managers.
? Assist in the transition of services/resources and ensure that quality controls are in place to ensure successful deployment within the CTI CSC.
? Identify and realize opportunities for growth, efficiency, productivity and cost management.
? Implement approved strategies for the management of the CTI CSC.
4. Service Management
? Identify and further develop competencies in the CSCs.
? Establish matrix of leading management practices and ensure adoption across the CSCs.
? Provide senior management oversight of CSC performance and provide standard CSC performance scorecard for management reporting purposes.
5. Stakeholder Management
? Main liaison between stakeholders and CSC Management Teams.
? Ensure that there is open communication between CSCs and stakeholders.
? Engage global and regional functions to identify opportunities to transition services and resources.
6. Risk and Control
? Enforce the CSC governance framework across in the CSC.
? Ensure compliance to legal and regulatory requirements, and Citigroup policies, standards and processes.
? Work with Risk Management to ensure that requirements of client countries and businesses are managed and fulfilled.
? Ensure compliance with local Human Resource policies and requirements.
? Work with Risk Management, Service Level Management and Client Management to ensure that the requirements of client countries and businesses are managed and fulfilled.
7. Financial
? Enforce financial transparency across the CSCs.
? Facilitate optimization of geographic distribution of resources.
? Accurately bill CTI CSC services to agreed plan and ensure full recovery of invoices.
? Manage expense base within budget and identify and implement cost-saving opportunities.
8. Staff Engagement and Support
? Engage CTI workforce and ensure that individual welfare and development needs are met.
? Deal with conflict resolution issues and disciplinary matters.
? Work with Functional Managers to assist career growth and mobility of the CTI CSC workforce.
9. Measures of Success
? Increasing maturity levels of the CSCs in terms of adherence to the governance framework and best-in- class practices.
? Increasing technical competencies in the CSCs.
? Increasing cost competitiveness of the CSCs.
? Maintaining open communication between the CTI CSC workforce and management.
? Ensuring CTI CSC adherence to local regulatory and compliance requirements and Citi policies and procedures.
? Maintaining or exceeding stakeholder satisfaction.
? Maintaining or improving cost competitiveness of the CTI CSC.
? Sustaining attrition rates at a healthy level.
? Maintaining employee satisfaction (VOE) at a healthy level.

Requirements:
? Strategic planning skills.
? Good analytical skills.
? Good interpersonal relationship.
? Boundary spanning i.e. ability to deal with various levels of the organization e.g. need to deal with Senior Management stakeholders as well as staff members at the working level.
? A high level understanding of various underlying technologies used in Citi to deliver the various IT Services.
? Organizational Development Skills.
? Site Marketing Skills.
? Process Management and Continuous Improvement Methodologies.
? People Development Skills. 举报 分享

About Citi China

Citi first established an office in China in May 1902, in Shanghai. Today Citi is offering a broad product range in China. On 2nd April, 2007, Citibank (China) Co., Ltd. was officially launched as one of the first foreign banks locally incorporated in China. On 23rd April, 2007, Citibank (China) Co., Ltd. became one of the first foreign banks to offer RMB services to Chinese residents.

Citi currently has branches and sub-branches in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chengdu, Chongqing, Hangzhou, Nanjing, Guiyang, Wuxi, Changsha and Dalian, operating and offering corporate banking business as well as consumer banking business.

关于花旗中国

花旗在中国的历史可追溯至一九零二年五月。如今，花旗在中国为客户提供广泛的金融产品和服务。2007年4月2日，作为首批成功转制本地法人银行的外资银行，花旗银行（中国）有限公司正式成立。2007年4月23日，花旗银行（中国）有限公司成为首批正式对中国境内公民开展人民币业务的外资银行之一。

目前，花旗银行（中国）分别在北京、上海、广州、深圳、天津、成都、重庆、杭州、南京、贵阳、无锡、长沙和大连设有分支行,开展企业银行业务和零售银行业务。

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