上海招聘

职位描述：
Operations Coordinator, Asia Pacific (Refer: OC-HK/China)
 
Summary
The Operations Coordinator reports to the Director of Operations and provides support to members of the APAC Operations team in their day to day management of distributors. He/she assists the customer support team to deliver the highest levels of customer service and customer satisfaction. His/her main responsibilities include: coordinating various departmental and cross departmental projects, planning schedules and making meeting arrangements, preparing letters, maintain databases, tracking systems and regular reporting. The work location will be in Shanghai.
 
Responsibilities:
· Maintain service contract database according to legal announcements and Acceptance Test Procedures (ATP) receipts, prepare monthly report, flag warranty or contract ending. Manage monthly contract review meeting with all stakeholders
· Liaise between distributors, sales operations and distributor manager in regards to service contract renewal.
· Customer Support administration
· Assist with closure of service tickets orders in the enterprise resource planning system(ERP)
· Manage distributor training requirements
· Track and manage distributor and internal compliance
· a)Training, reporting
· b)Tool calibration
· c)Protective equipment
· d)Monitor and influence field action execution
· Responsible to assist in providing reports on installed base performance
· Provide trending reports that will be used to prioritize team activities
· Help manage the technical service information flow between Accuray Head Office and Asia Pacific.
· Closely interact and communicate with customers, sales teams and headquarters support staff to schedule and coordinate field support functions
· Coordinate and facilitate monthly Operations meeting with distributors, take minutes and follow up on action items
Qualifications:
· Management degree or equivalent.
· Relevant diploma/certificate in operational administration/logistics
· Minimum 2 years’ experience in field service or high level administration
· Experience in using enterprise resource planning (ERP) software
· High level excel and PowerPoint user.
 
Attributes:
· A positive attitude and highly motivated.
· Must be a self starter, able to work independently and take initiative.
· A team player and contribute openly to colleagues.
· Strong interpersonal and presentation skills.
· Prepared to work flexible hours.
· Willing to travel overseas
· Good oral and written communication skills in English and Mandarin
We offer five day work with attractive benefits package to the right candidates. Please send your resume with current and expected salary details and a cover letter quoting the job reference to jobs-asia@accuray.com
                         
All information received will be kept strictly confidential and used for recruitment purposes only. 举报 分享

Accuray Incorporated (Nasdaq: ARAY), based in Sunnyvale, Calif., is the premier radiation oncology company. The company develops, manufactures and sells personalized, best-in-class treatment solutions that revolve around the patient. Accuray’s innovative technologies – the CyberKnife and TomoTherapy Systems – set the standard of care with the aim of helping patients live longer, better lives.
Accuray是一家放射肿瘤治疗公司，致力于发展、生产及销售引领医护标
准的个人化、创新治疗解决方案，旨在延长患者的寿命及提高他们的生
活质量。本公司的先进技术提供全方位的放射治疗和放射手术治疗。

我们的理念：
开创一个新的未来，让癌症患者不再遭受恐惧和痛苦。
我们的使命：
制定个人化、先进的治疗解决方案，延长患者的寿命及提高他们的生活质量。
我们的治疗方案的重要性：
患者–Accuray透过创新，延长癌症患者的寿命及提高他们的生活质量，为他们带来新的希望。
客户–Accuray的先进治疗解决方案提高了医疗机构的临床治愈机会，帮助他们为每一位患者提供最好的治疗。
投资者—Accuray提供专门用于影像导引放射手术和调强放射治疗的独特产品，这两个市场分部正在快速增长。
员工——Accuray员工致力于从根本上改变癌症治疗方法的未来，延长患者的寿命并及提高他们的生活质量。