上海招聘

职位描述：
Job Summary:工作范畴
The cook is responsible for assisting the Executive Chef and Sous chef in the efficient and profitable operation of a Saigon Mama store. This position is responsible for preparing, cooking, and serving food according to company recipes and follow company standard operation procedures. He/she will report to the Sous Chef and is responsible for assisting the sous chef in the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.
协助行政主厨和副厨师长确保西贡妈妈高效以及利润化的运营。本岗位负责根据公司菜单以及公司标准运营程序完成准备、烹饪、上菜一系列流程。直接汇报给副厨师长并协助副厨师长进行每天的餐厅运营，保持餐厅始终维持在一个高标准的状态，创造一个积极的环境，提供始终如一的快速、有效、友善的服务以确保顾客和团队成员都有一个“全面质量”的体验
Store Operations:餐厅运营
● Prepare a variety of meats, seafood, poultry, vegetables and other food items in broilers, ovens, grills, fryers and a variety of other kitchen equipment according to restaurants standardized recipes.
根据餐厅的标准菜单，在不同的厨房设备（烤箱、烤炉、烤架等）内准备好不同的肉类，海鲜，禽类、蔬菜和其他食物项
● Assumes 100% responsibility for quality of products served.
对准备的产品质量负100%责任
● Knows and complies consistently with our standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
了解并始终遵守餐厅的食物份量、烹饪手法、质量标准以及厨房规则、政策以及流程
● Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
在流水操作线上储存以及维护足够不同级别的食材以确保流畅的服务周期
● Portions food products prior to cooking according to standard portion sizes and recipe specifications.
根据标准的份量尺寸和菜单说明在烹饪之前将食物分配好
● Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range and refrigeration equipment.
维持一个干净整洁卫生的工作台，包括桌子，架子，烤箱，烤架，油锅，煮面机，炒锅、冰箱等
● Prepares item for broiling, grilling, frying, sautéing or other cooking methods by portioning, battering, breading, seasoning and/or marinating.
对相应的食物通过分量、拍打、裹上面包屑、佐料和卤汁浸泡来进行分别煮、烤、油炸、炒
● Follows proper plate presentation and garnish set up for all dishes.
对所有的餐具进行适当的摆盘和装饰
● Handles, stores and rotates all products properly.
对产品妥善地处理、储存以及轮换
● Assists in food prep assignments during off-peak periods as needed.
在非繁忙时段根据需要协助准备食物
● Closes the kitchen properly and follows the closing checklist for kitchen stations.
妥善地关闭厨房并遵守厨房台的关闭检查表
● Assists others in closing the kitchen.
协助其他的关闭厨房相应事宜
● Attends all scheduled employee meetings and brings suggestions for improvement.
参加所有安排的员工会议并提出改进建议
● Performs other related duties as assigned by the Kitchen Manager or manager-on-duty.
履行其他厨房经理以及当班经理安排的职责
● Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
定时个人检查并遵守餐厅的预防维护项目，确保所有的厨具设备都保持干净，维持一个良好的工作环境


Service:服务
● Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
展现餐厅的优质服务的代表以及“主人翁“形象
● Proactive in solving customer problems and satisfying customers in various situations.
积极主动处理客户问题使顾客保持满意
● Ensures that you are committed to and demonstrate our Guiding Principles and House Rules.
确保认同公司的经营方针和餐厅规章制度并在日常工作中展现出来
● Ensures that you provide customers with efficient and friendly, superior service on a consistent basis.
确保提供给顾客始终如一的高效、友好、优质的服务
● Consistently encourages team members to meet the Company’s service standards.
坚持不断地监督、指导、鼓励团队成员来达到餐厅的服务标准
● Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.
维持餐厅区域、各个角落、商品以及设备高标准的整洁标准
● Responds proactively to prevent and resolve customer service situations.
积极主动地响应以及解决顾客的服务状况
● Maintains efficient, friendly service standards.
维持高效、友好的服务标准
 Product:产品
● Consistently maintains the highest quality product standards.
不断地维持高质量的产品标准
● Follows all Company food and drink recipes and procedures.
遵守所有餐厅食品和饮品的菜单和制作流程
● Prepares all food and ensures that all team members prepare food according to Saigon Mama food and beverage recipe standard operating procedures.
准备所有的食品并确保所有团队成员根据西贡妈妈的食品饮品菜单标准运营流程来做准备
● Tastes drink and food products on a per shift basis for quality assurance.
轮班时品尝饮品以及商品确保质量
Organization Skills组织能力
● Keeping work schedules, shipments, cleaning schedules and more organized is crucial to the job.
保存工作制度、运送单、清洁时间表和有条理的工作对本岗位至关重要
● Overall organization back of the restaurant, Overall condition of building and equipment
餐厅的后场以及餐厅和设备的整体组织管理
● Managing stock and helping to ensure that stations stay stocked during service
管理库存帮助确认工作台在服务时段储备充足
● Keeping accurate records
准确记录
● Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
在流水操作线上储存以及维护足够不同级别的食材以确保流畅的服务周期
● Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, cookers, sauté burners, convection oven, flat top range and refrigeration equipment

维持一个干净整洁卫生的工作台，包括桌子，架子，烤箱，烤架，油锅，煮面机，炒锅、冰箱等设备
● Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner to upper management
及时有序地准备所有需要的文件包括表格、报告和计划表递交给管理层
● Responsible for maintaining appropriate cleaning schedules for kitchen floors, mats, walls, hoods, other equipment and food storage areas.
负责维护厨房地板、地板、墙面、头巾以及其他的设备和产品储存区域的整洁
● Check and maintain proper food holding and refrigeration temperature control points, log all temperature
检查和维护适当的食品储藏和冰箱温度控制，记录所有温度

Problem Solving Skills解决问题能力
● Dealing with conflict, irate customers and wrong stock orders is part of a cooks job. Being able to come up with a solution quickly is a needed skill, not only find the problems but also find solutions for these problems
处理冲突，愤怒的客户和错误的仓库订单是厨师工作的一部分，能够迅速的提出解决方案是必备的技能，不单是要发现问题同时还要找到这些问题的解决方案
● Perform basic repairs as needed to the kitchen equipment or seek the help of a maintenance person who can perform repairs
对厨房的设备有基本的维修能力或者能够找到维修的人员
● Identify any issues and solve real problems
发现解决真正的问题

Communication Skills沟通能力
● Cooks need to accurately and easily communicate standards and cooking methods to co-workers and speak with upper management constantly
厨师需要准确简洁地与同事沟通标准的烹饪方法，与管理层不断地进行沟通
● Communicating with the Sous Chef of basic repairs and upkeep to the facility, including the equipment (necessary in order to minimize expenses and maximize productivity with as little downtime as possible)
与副厨师长沟通设备的基本维修和检修，包括设备（必要地减少费用的支出以及在停机期间尽可能地将生产率最大化）
● Communication with upper management on a constant basis
与管理层不断地进行沟通
● Communication with front of house on a constant basis regarding issues, procedures, changes, etc
持续不断地与餐厅前方就问题、程序、变化进行沟通
● Communication with kitchen staff on a constant basis regarding issues, procedures, changes, etc
与厨房员工就问题、程序、变化进行沟通

Qualifications：资历
● A MINIMUM OF 1 YEAR of experience in kitchen line cook role.
至少在厨房流水线有一年的工作经验
● Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
确保所有的食物和产品根据餐厅的菜单、配比、烹饪和服务体系准备充分
● checking and maintaining proper food holding and refrigeration temperature control points.
检查和维护适当的食品储藏和冰箱温度控制点
● Fill in where needed to ensure guest service standards and efficient operations.
需要时提供帮助来确保客人服务标准以及有效地运营
● Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
及时有序地准备所有需要的文件包括表格、报告和计划表
● Attends all scheduled employee meetings and brings suggestions for improvement.
参加所有安排的员工会议并提出改进建议
● Must be able to communicate clearly with managers, kitchen and dining room personnel and guests.
必须与经理、厨房、餐厅人员和客人清晰明白地进行沟通
● Must be able to work overtime, including weekends, evenings and special events as needed.
需要时，必须可以加班，包括周末、晚上特殊活动期间
● Well-organized, detail-oriented and able to multi-task.
有条理、细致可以同时处理多个任务
● Must have effective problem solving/decision making abilities.
必须有处理问题/做决定的能力
● This position will require frequent standing and use of hands and arms.
本职位要求长时间的站立以及亲自动手的能力
● Must be able to lift up to 30lbs and frequently bend and twist from the waist.
必须可以提起30磅的重量，需要经常性的做弯腰动作
● Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
要求经常性的肢体动作包括手/手指，触碰物体
● Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
必须对早晚的灯光有敏锐的视觉能力，眼观八方，可以处理热食，热饮以及尖锐的物体
● Must have excellent verbal and written communication skills.
必须有优秀的口头以及书面的表达能力 举报 分享

    西贡妈妈（SaigonMaMa）系由知名餐饮投资机构红谷资本投资的餐饮连锁品牌，主打以越南河粉、三明治、春卷、滴咖啡、檬粉等为代表的精致越南美食。创始人Kevin先生系越南裔加拿大人，用祖传三代的家传秘方及制作工艺为消费者打造正宗、暖心的越南料理，兄弟品牌Soup Junkie2012年在美国旧金山收到消费者热捧追逐。公司首家上海波特曼餐厅2015年一经开业即受广泛好评且至今持续爆满排队，先后又开出上海日月光、北京三里屯店，均受到消费者高度好评，荣获time out、city weekend、读者之选等奖项。
     西贡妈妈将坚持不懈努力为消费者持续提供优质、美味、正宗的越南美食，未来2年计划开张并拥有10-20家连锁门店，在实现快速健康发展的同时，致力于成为国内该细分品类的知名领先品牌。
     投资本公司的红谷资本，系资深投资人联合国内知名餐饮品牌味千拉面、绿茶、巴贝拉披萨等品牌创始人共同设立的投资机构，专注于餐饮及餐饮产业链投资，正在积极帮助西贡妈妈在公司治理、发展规划、资本等方面实现全面快速发展，期待更多优秀的管理者加盟，共同将西贡妈妈打造成为国内餐饮知名品牌。