IT技术支持顾问（IBM i) 工作地址：广州
上海佛朗思软件开发有限公司
- 公司规模：少于50人
- 公司性质：外资（欧美）
- 公司行业：计算机软件 专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2017-03-05
- 工作地点：广州-天河区
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：专业培训
- 语言要求：英语 精通 英语 精通
- 职位月薪：2-4万/月
- 职位类别：技术总监/经理
职位描述
职位描述：
Position : IT Support Consultant (IBM i)
职位: IBM i系列技术支持顾问
Location :Guangzhou Job address: Guangzhou.
工作地点在广州
Headquartered in France, and with offices in Shanghai and Hong Kong, ARCAD Software (www.arcadsoftware.com) is now opening operations in Guangzhou.
Job Responsibilities
Reporting to the Worldwide Customer Care (in France) for the Support activities, your primary mission will be:
- To take ownership of customer issues until resolution
- To research, diagnose, troubleshoot and identify solutions to solve customer issues
- To follow standard procedures for technical escalation of unresolved issues to the appropriate internal teams
- To provide prompt and accurate feedback to customers
- To ensure proper recording and closure of all issues
- To prepare accurate and timely reports
- To document our knowledge base technical notes and articles
- To provide training and consulting for the implementation of our solutions to our Customers and Partners in China.
- To participate in the development of products (homologation, documentation).
- You responsibilities will include some travels:
- In Mainland China up to 60% of your time,
- In Hong Kong on a quarterly basis,
- In France at least once a year.
Skills and Qualifications
You should have an engineer or a university degree in IT with a first experience in the following domains:
- Enterprise technical support, IT support or as a technical engineer
- Software Configuration Management (Rational Team Concert and/or Git will be a plus)
- IBM iSeries Ecosystem
Chinese should be your first language and you are fluent in English to interact with your colleagues.
In your previous jobs you should have developed:
- Strong problem-solving skills
- Excellent client-facing skills
- Ability to multi-tasks and time management to meet deadlines
- Interpersonal and communication skills when dealing with customers and partners
If you want to develop and improve your consulting skills and your sense of customer service, you are very welcome to submit your resume in English to gpardon@arcadsoftware.com.cn
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Position : IT Support Consultant (IBM i)
职位: IBM i系列技术支持顾问
Location :Guangzhou Job address: Guangzhou.
工作地点在广州
Headquartered in France, and with offices in Shanghai and Hong Kong, ARCAD Software (www.arcadsoftware.com) is now opening operations in Guangzhou.
Job Responsibilities
Reporting to the Worldwide Customer Care (in France) for the Support activities, your primary mission will be:
- To take ownership of customer issues until resolution
- To research, diagnose, troubleshoot and identify solutions to solve customer issues
- To follow standard procedures for technical escalation of unresolved issues to the appropriate internal teams
- To provide prompt and accurate feedback to customers
- To ensure proper recording and closure of all issues
- To prepare accurate and timely reports
- To document our knowledge base technical notes and articles
- To provide training and consulting for the implementation of our solutions to our Customers and Partners in China.
- To participate in the development of products (homologation, documentation).
- You responsibilities will include some travels:
- In Mainland China up to 60% of your time,
- In Hong Kong on a quarterly basis,
- In France at least once a year.
Skills and Qualifications
You should have an engineer or a university degree in IT with a first experience in the following domains:
- Enterprise technical support, IT support or as a technical engineer
- Software Configuration Management (Rational Team Concert and/or Git will be a plus)
- IBM iSeries Ecosystem
Chinese should be your first language and you are fluent in English to interact with your colleagues.
In your previous jobs you should have developed:
- Strong problem-solving skills
- Excellent client-facing skills
- Ability to multi-tasks and time management to meet deadlines
- Interpersonal and communication skills when dealing with customers and partners
If you want to develop and improve your consulting skills and your sense of customer service, you are very welcome to submit your resume in English to gpardon@arcadsoftware.com.cn
职能类别： 技术总监/经理
公司介绍
SoftDatabase (www.softdatabase.com.cn)成立于1993年，总部位于欧洲，并于2004年在中国设分公司，专为“企业级”软件开发商提供国际业务拓展咨询服务。现今，SoftDatabase已有200多家欧美客户，是该领域最为资深的顾问公司。
联系方式
- Email：gpardon@softdatabase.com.cn
- 公司地址：上班地址：北京顺义区