上海招聘

职位描述：
Do you speak Mandarin/English fluently?
Are you a confident, natural organizer?
Are you passionate about helping people?
Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle Manager, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

Who are we?
Ten is the global leader in the highest quality lifestyle and travel concierge services. We are profitable, with revenues of £30+ million and are growing at over 40% pa, led by the UK (our home market), and our 17 strong global office network. Two million wealthy people currently use our services through corporate schemes and our private membership network. We have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.

We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world.

To find out more about working at Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

Please also have a look at the following video from our CEO Alex Cheatle, which explains how are we able to go that one step further when delivering exactly what our members ask for https://vimeo.com/142122548

The ideal candidate will have:
Native-level Mandarin and fluent English – written and spoken. Japanese language capability will be a plus.
Excellent travel knowledge and experience
Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
The ability to work independently and perform well with little supervision
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Good research skills
Have excellent computer and Internet skills
The ability to multitask and handle several projects at the same time
Strong administration skills and be able to prioritize workloads to meet tight reporting timelines
Detailed orientation and deadline driven to ensure that demanding standards are met.
High adaptability to a dynamic changing environment
An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
Self-motivation, committed and possess initiative & drive in the job
Attention to detail and able to work independently
Strong team player with good interpersonal and communication skill

This position is a 40-hour work week with late afternoon shift, Monday to Sunday. The working hour will be a fix time between 2pm-11pm.

Working at Ten
We offer a competitive salary and performance-related bonuses, in addition to a range of employee benefits. Ten is a fun, social place to work with the opportunity for real career development. We encourage all our staff to incorporate their aspirations and interests into their career at Ten.

To apply
These roles are based in our Shanghai office. For further information on this role please visit https://ten-group-apac.workable.com/j/A4B4162F1B or www.tengroup.com. 举报 分享

We pioneered the concept of lifestyle management, and have been at the forefront of exceptional service for nearly 20 years. Our mission is to be the world's most trusted service platform.

Since 1998 we've combined always-on, personalised, premium, and specialist knowledge - with world class expert led customer service - and continuous innovation in technology.

Today, we serve up to 60 million members in 35 countries around the world, working with more than 40 corporate partners, from 18 offices located in the most important wealth centres.