上海招聘

There are 2 key business functions with our call center：目前我公司呼叫中心有两大核心业务：

1.Recruit and follow up around 4,000 physicians/month to participate our market research studies regularly;

电话招募及跟进大约4,000位医生参与我们的各项调研项目；

2.Extend, maintain and validate a national wide physician database with about 500,000 records.

通过电话来收集、维护及验证一个大约500,000记录的医生数据库。

Responsbilities:

1. Assist the call center manager, supervise and coordinate the activities of call center professionals in providing telephone related services and tracking operative performance.协助、指导、协调CC Team电话访问相关工作；并跟踪小组成员日常工作表现；

2. Liaise with team members to collect the information and resolve issues. 与小组成员保持沟通，收集必要的信息并帮助解决相关问题；

3. Plan and supervise changes and summarize the daily operations of the team. 计划并指导相应的工作调整，同时做好Team日常工作总结。

4. Motivate, coach and retain staff as well as coordinate reward, bonus, and incentive schemes. 激励，培训及保留住优秀员工的同时协调制定相应的奖金规划；

5. Review each team’ performance; determine training needs and schedule training sessions.定期评估各个团队的表现并制定相应的培训计划；

6. Co-operate with call center manager and other supervisors to achieve internal and external project targets on time 配合数据专员与其他主管按时完成内部及客户项目；

7. Other tasks assigned by call center management team 其他由部门经理分配的工作。

Requirements:

1. College’s + degree /大学专科及以上学历
2. Excellent problem-solving and communication skills./卓越的解决问题及沟通能力；
3. Good telephone manner/良好的电话沟通习惯；
4. Strong computer skills such as Microsoft Office /扎实的常用办公自动化技能；
5. Ability to develop and motivate staff. /有能力发展培养及激励员工；
6. Basic knowledge of the healthcare industry will be also appreciated. 有基本的医药行业背景经验者优先；
7. Good written and oral English skills/良好的英语读写能力

Cegedim Strategic Data (CSD) is a leading Market Research company dedicated to the healthcare industry. With over 30 years experience in the Pharmaceutical industry CSD (Promo,PDS, Zoom and PMR) offers a comprehensive range of market research services and solutions to meet the needs of its customers, which include more than 50 global and 500 local Pharmaceutical companies. The capability to integrate primary market research with audited promotional data from GPs and Specialists, and merge it with longitudinal patient level data is what sets the company apart from its competition.

Cegedim集团成立于1969年，是在医药健康领域以全球领先的CRM以及市场战略研究为核心业务的法国的上市公司。集团一直专注于医药健康领域的相关研究和开拓，在全球有超过40间分支机构。我们的客户主要为跨国制药公司，在全球有超过50家客户及超过500家的本地客户。

赛捷市场调研（上海）有限公司是在Cegedim集团旗下的独资医药市场调研公司。主要从事以通过医药健康领域医药市场内各种药品的市场营销活动信息以及病患处方的收集、分析来帮助客户把握的市场销售环境动态，观测各产品的市场战略，监控各产品的营销状况以及营销带来的市场结果的变化。在为客户提供成功营销所需的必备的智库即咨询服务同时，我们还从事各种专项市场研究项目来全方面的为客户解决产品市场机会，市场规模，市场定位，营销执行的各种产品上市前后的课题。

如果你在统计学、市场学、医药、心理学、广告学等学科有所专长，无论你是经验丰富的专业人事还是踌躇满志的应届学生，如果你想投身充满活力及挑战的市场调研行业，欢迎年轻的你，优秀的你，自信的你了解我们的文化，了解我们的产品，并且和我们一起共同成长。欢迎你的加入！

更多相关信息，敬请访问公司网站：http://www.cegedimstrategicdata.com