上海招聘

职位描述：
环球客户服务分析师与客户沟通，提供信息及回应有关计划和服务的查询; 代表客户处理投诉并按照零售方案解决问题 。主要责任是确保组织理解及满足供应商和客户群的期望与需求。
 
岗位职责：
? 通过电话，电子邮件或亲自解决客户查询
? 分析交易，更正记录和调整错误
? 向印刷供应商和供应解释方案规及规则
? 根据客户收到的反馈，研究并提出改善计划
? 文件翻译（普通话，简体中文，英语）
? 安排用户小组会议，为供应商举办研讨会
? 协助准备，审查，更新，分析和编制所有GMI计划的报告
? 通过电子邮件提交现场报告给供应商和GMI
? 协助认证工程师安排现场评估时间表，包括确定日期，交通安排
? 更新GMI网站管理员电子表格和数据库
? 存档审查文件
? 或有需要协助行政工作（办公室需求，订购，接待员协助，银行访问）
  
任职要求：
? 大学学历或同等工作经验
? 商品包装和企业对企业的营销经验
? 良好的中，英文口头沟通能力
? 具有创建，维护和加强客户关系的能力
? 非常注重细节
? 技术能力
? 积极，面向目标的自主创业者
? 能够在团队中独立工作
? 优秀的书面和口头沟通能力（普通话，简体中文，英语）
? 能够处理紧张的情况和承受限期压力
? 计划和执行责任
? 熟识使用Microsoft Word，PowerPoint，Excel和Outlook
? 卓越的分析思维能力，包括查看趋势和识别影响的能力

The global customer support analyst interacts with customers to provide information in response to inquiries about programs and services; to handle complaints and resolve issues on the behalf of the customer and within the guidelines of the retail program(s).
It will be the responsibility of the customer support analyst to ensure that the organization understands satisfies the expectations and needs of the vendor and supplier customer base.

Responsibilities:
? Resolves customer inquires received via phone, email, or in person
? Analyzes transactions, corrects records and adjusts errors
? Direct requests and unresolved issues to the designated resource
? Educates and trains print suppliers and vendors on program policies, rules and guidelines
? Research and propose program/process improvements based on feedback received by customers
? Document translation (Mandarin, Simplified Mandarin, English)
? Schedule and assist with the planning and execution of user group meetings and on site workshops for vendors and suppliers
? Assist with preparing, reviewing, updating, analyzing and compiling reports for all GMI programs as requested
? Output and Submit the onsite report to the supplier and GMI via the email templates
? Coordinate the onsite evaluation schedule, including determine the onsite evaluation, make travel arrangement and coordinate the certification auditor
? Update the GMI website Admin spreadsheets & database
? Archive the onsite documentation specific to the package supplier
? Administrative duties as necessary (Office needs, ordering, receptionist assistance, bank visits)
? Other projects and tasks as assigned

Requirements:
? College Degree, or equivalent work experience
? 2 years experience in consumer packaged goods and business to business marketing experience
? Fluent written and spoken Chinese and English
? High level of proficiency in Microsoft Word, PowerPoint, Excel and Outlook
? Excellent written and verbal communication skills (Mandarin, Simplified Mandarin, English)
? Exceptional analytical thinking skills including the ability to see trends and identify implications
? Knowledge in relevant software including Photoshop, Illustrator, PDF is a plus
? Basic knowledge in printing and packaging process is a plus 举报 分享

SGS Asia Pacific Limited (SGSAP) is a young, dynamic packaging design and production studio headquartered in Hong Kong, and has offices in Manila and Shanghai. Our team is energetic and dedicated to provide process driven, yet flexible solutions to meet our client’s expectations.
We are a division of Southern Graphic Systems (SGS) headquartered in Louisville, Kentucky, a proven leader in the field for over 60 years.