上海招聘

职位描述：
The Role
The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.
You will provide expert advice and give the highest level of customised service possible to individual clients.

What You’ll Do:
  Develop the Farfetch client base and nurture existing clients
  Provide advanced knowledge of products, trends and a professional service to our VIP clients
  Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
  Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
  Ensure sales targets and customer service KPIs are met
  Work closely with the PR and marketing teams
  Work in partnership with key boutiques

Who You Are:
  You are sales driven. You have a strong track record of achieving and exceeding sales goals is a definite advantage
  You are passionate in fashion and have extensive knowledge of current trends and designers
  You enjoy connecting with customers at a deeper level and are able to exceed client expectations
  You are able to work under pressure and manage time efficiently
  You are able to communicate fluently and connect with VIP customers in Mandarin and English (verbal and written), Cantonese is a plus
  Ideally you have a black book with a substantial list of live, active clients
  You are digitally aware and savvy? confident, articulate and a self-starter 举报 分享

Farfetch Limited 是一个立足于时尚奢侈品行业的全球领先科技平台，旨在将品牌、买手与时尚爱好者紧密连结起来。 2007 年，出于对时尚的热爱，José Neves 先生创立 Farfetch，并于次年将其发布上线。作为一个全球时尚电商平台，我们与来自 50 多个国家的 1200 多个人气品牌、买手店以及商场紧密合作，精选优质时尚单品，送至 190 多个国家的顾客手中。让全球时尚爱好者足不出户，即可选购海量奢品，尽享一站式购物体验。

此外，Farfetch 还通过 Farfetch Platform Solutions 服务为企业客户提供电商和技术解决方案；旗下的伦敦时装精品零售商 Browns 和美国潮牌寄售交易平台 Stadium Goods 为消费者提供更多时尚奢侈品购物选择；New Guards 平台则助力孵化多个全球时尚品牌。Farfetch 还积极投入到创新研发当中，不仅推出增强零售项目 —— Store of the Future 未来商店，还为时尚奢侈品行业研发核心技术、策划商业方案和提供服务。