客户服务助理-日语
盟诺商务服务(上海)有限公司
- 公司规模:少于50人
- 公司性质:外资(非欧美)
- 公司行业:物业管理/商业中心
职位信息
- 发布日期:2017-02-27
- 工作地点:上海-长宁区
- 招聘人数:1人
- 工作经验:1年经验
- 语言要求:日语 熟练 英语 一般
- 职位月薪:4.5-6千/月
- 职位类别:客服专员/助理 日语翻译
职位描述
职位描述:
工作职责:
1)负责日常的前台接待工作,转接客户电话;邮件和快递的及时收发;会议室的预定;每月账单的处理等
2)为客户提供优质的秘书服务及公司为客户提供的其他服务
3)负责每日的中心巡视
4)负责客户的进驻和退租工作。提前做好入驻的各项准备工作和退租后的后续跟进
5)准备并发送各类通告给客户
6)客户信息的及时更新和维护
7)跟进客户及中心的各类维修工作,督促维修部门按时处理各类报修以保证中心的良好状态
8)接受并处理客户的投诉
9)准备客户的生日礼物和协助各类客户活动
10) 监督清洁部阿姨的工作
11)协助销售部接待日本客户的联络和交流、及email等
12)协助销售部有关日本客户的销售带看和销售电话。
13)其他可能需要的工作安排
Job Description:
1. Ensures that all phones are answered according to the script and within three rings.
2. Greets all clients in a professional manner with a smile.
3. Takes messages for clients as they require.
4. Ensures all records are updated when necessary and that new info is updated as soon as details of a new client are received.
5. Provides secretary services according to service SOP.
6. Ensures reception is aware of clients’ movements for each day and any instructions throughout the day are communicated to other team members.
7. Informs any problems and complaints immediately and takes necessary action.
8. Handles all client’s moving in and out.
9. Ensures reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members.
10. Maintains positive relations with all the clients in the centre.
11. Floor walk every day to ensure all the facilities in good order.
工作地点在仙霞路99号,非常感谢! 公司有完善的福利体系,每年2月都会调整薪资,满一年年假增加一天,季度员工outing活动,适合求稳定又有发展的妹子,日语对话流利,读写要求稍微低一些没关系。
岗位要求:
1)1-2年相关工作经验,日语专业会说日文的优先,也考虑应届生,实习期结束,能够胜任的,我们给予留用的机会(实习工资为4000元每月)
2)熟练的日语听说读写能力
3)良好的英文运用能力
4)具有良好的客户服务精神和团队合作精神
5)良好的计算机应用能力
Job Specification:
1.1- 2 years or above working experience in customer service field or hospitality industry.
2.Excellent Japanese reading, listening, writing and speaking skills, good English ability.
3. Customer oriented and has strong customer service spirit.
4. Willingness to work in a global team of professionals.
5. Friendly, integrity, initiative and has team work spirit.
6. Good computer skills.
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工作职责:
1)负责日常的前台接待工作,转接客户电话;邮件和快递的及时收发;会议室的预定;每月账单的处理等
2)为客户提供优质的秘书服务及公司为客户提供的其他服务
3)负责每日的中心巡视
4)负责客户的进驻和退租工作。提前做好入驻的各项准备工作和退租后的后续跟进
5)准备并发送各类通告给客户
6)客户信息的及时更新和维护
7)跟进客户及中心的各类维修工作,督促维修部门按时处理各类报修以保证中心的良好状态
8)接受并处理客户的投诉
9)准备客户的生日礼物和协助各类客户活动
10) 监督清洁部阿姨的工作
11)协助销售部接待日本客户的联络和交流、及email等
12)协助销售部有关日本客户的销售带看和销售电话。
13)其他可能需要的工作安排
Job Description:
1. Ensures that all phones are answered according to the script and within three rings.
2. Greets all clients in a professional manner with a smile.
3. Takes messages for clients as they require.
4. Ensures all records are updated when necessary and that new info is updated as soon as details of a new client are received.
5. Provides secretary services according to service SOP.
6. Ensures reception is aware of clients’ movements for each day and any instructions throughout the day are communicated to other team members.
7. Informs any problems and complaints immediately and takes necessary action.
8. Handles all client’s moving in and out.
9. Ensures reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members.
10. Maintains positive relations with all the clients in the centre.
11. Floor walk every day to ensure all the facilities in good order.
工作地点在仙霞路99号,非常感谢! 公司有完善的福利体系,每年2月都会调整薪资,满一年年假增加一天,季度员工outing活动,适合求稳定又有发展的妹子,日语对话流利,读写要求稍微低一些没关系。
岗位要求:
1)1-2年相关工作经验,日语专业会说日文的优先,也考虑应届生,实习期结束,能够胜任的,我们给予留用的机会(实习工资为4000元每月)
2)熟练的日语听说读写能力
3)良好的英文运用能力
4)具有良好的客户服务精神和团队合作精神
5)良好的计算机应用能力
Job Specification:
1.1- 2 years or above working experience in customer service field or hospitality industry.
2.Excellent Japanese reading, listening, writing and speaking skills, good English ability.
3. Customer oriented and has strong customer service spirit.
4. Willingness to work in a global team of professionals.
5. Friendly, integrity, initiative and has team work spirit.
6. Good computer skills.
职能类别: 客服专员/助理 日语翻译
关键字: 日语 客服 行政助理 前台 翻译 客户服务 商务中心 外资 应届生 ***
公司介绍
盟诺商务服务(上海)有限公司是亚太地区快速发展的商务中心运营商,目前公司在中国内地和香港共有9个商务中心。我们的商务中心都是经过精心选址,为客户提供世界一流的商务中心设施和专业的办公解决方案。公司提供创新的产品,优质和专业的服务,使我们的客户用最低的成本实现价值最大化。随着内地业务的拓展,我们诚邀精英人士加入我们的充满活力的团队。
Jumpstart is a fast-growing business centre operator in Asia Pacific region. We are running a total of nine business centres in Hongkong and mainland China at this moment. The location of each business centre is carefully chosen, it is our ultimate goal to provide our customer with world-class business centre and professional office solutions. The company delivers innovative and customized products, quality and professional services to our customers with the lowest cost to maximize value. With our business expansion, we sincerely invite talented people to join our dynamic team.
公司提供良好的社会福利并且为每个员工量身定做职业规划。
Company will offer good package and tailor-made career development plan for each employee.
我们的企业文化:勇于创新,充满活力,服务精神,团队合作,理解尊重,实现目标,超越自己。
Our corporate culture: innovation, dynamic, service spirit, team work, understanding and respect, goal-oriented, beyond self.
公司网站:http://www.jumpstartoffices.com
联 系 人:Elesy Chen
电子邮箱:elesy.chen@jumpstartoffices.com
地 址:上海静安区南京西路1717号会德丰国际广场25楼1单元
Jumpstart is a fast-growing business centre operator in Asia Pacific region. We are running a total of nine business centres in Hongkong and mainland China at this moment. The location of each business centre is carefully chosen, it is our ultimate goal to provide our customer with world-class business centre and professional office solutions. The company delivers innovative and customized products, quality and professional services to our customers with the lowest cost to maximize value. With our business expansion, we sincerely invite talented people to join our dynamic team.
公司提供良好的社会福利并且为每个员工量身定做职业规划。
Company will offer good package and tailor-made career development plan for each employee.
我们的企业文化:勇于创新,充满活力,服务精神,团队合作,理解尊重,实现目标,超越自己。
Our corporate culture: innovation, dynamic, service spirit, team work, understanding and respect, goal-oriented, beyond self.
公司网站:http://www.jumpstartoffices.com
联 系 人:Elesy Chen
电子邮箱:elesy.chen@jumpstartoffices.com
地 址:上海静安区南京西路1717号会德丰国际广场25楼1单元
联系方式
- Email:elesy.chen@jumpstartoffices.com
- 公司地址:上班地址:长宁区仙霞路99号尚嘉中心15楼