上海招聘

职位描述：
TASKS AND RESPONSIBILITIES主要工作内容:

? Is part of a back-office team that provides support (during and after rollout) to all customers of an office (i.e., own local and global).
? Is responsible for all support activities, e.g., link creation and management, rate loading, reporting, customer complaints and inquiries.
? Proactively reaches out to customers to discuss and implement additional improvement ideas based on customer data analysis (e.g., ranking order in booking tool).

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE 关键资历/技能/经验

? University degree or above
? ADVANCED technical skills: knowledge of the HRS products, B2B travel industry and comp set, able to explain USPs of HRS.
? BASIC analytical competence: finds useful facts, able to analyze complex data and to draw relevant conclusions.
? BASIC goal orientation and decision-making competence: finds new/best-possible solutions, keeps economic impact in mind, and shows good argumentation in negotiations.
? HIGH motivation and ability to cope with pressure: shows high level of self-motivation, keeps performing when working under pressure.
? ADVANCED emotional empathy: actively listens and uses question techniques, recognizes needs of conversation partners and adapts his communication.
? ADVANCED competence in relationship management: initiates positive contact, acts convincingly (e.g., negotiations), shows good communication skills, and behaves professionally.
? Language skills: English (advanced). 举报 分享

About the HRS Group

The HRS Group combines the hotel portal HRS, the holiday home portal HRS Holidays, the online reservation service HOTEL DE and the Alps portal Tiscover. More than 850,000 accommodationsin 190 countries and over 400,000 holiday homes and apartments in Europe are already integrated into the portals. Under the brand of “HRS Global Hotel Solutions”, the company also offers further services specifically for global enterprises. In addition to professional hotel procurement and negotiations of special rates with hotels, HRS optimises the cashless and paperless payment of hotel stays as well as the automated invoice processing. Solutions for meeting and group bookings through a standardised online booking tool complete the offer for companies. Among its customers are 27 of the DAX 30 Companies as well as numerous global players of the Fortune 500 Companies, including Google, China Mobile, Hitachi, Huawei, Alibaba and Panasonic.

The continuously expanding group of companies has more than 1,500 employees in 34 offices worldwide, among them Shanghai, Tokyo, Singapore, Paris, London, Mumbai, Sao Paulo and New York. The HRS Group’s headquarters are located in Cologne.

You can easily apply for any vacancy via the ‘Apply Now’ button on the job page on the career page (jobs.hrs.de) by providing few personal details and your CV. As soon as you have successfully submitted your application you will get an application confirmation from HRS. If there are no current vacancies matching your experience or interest, we recommend to regularly check for new roles as we do have new vacancies coming up throughout the year.