上海招聘

Position Title: Office Assistant & Customer Service

Reports to:Office Manager

Job Description:
Duties:

Customer Service and support
- Assist company to communicate with clients/customers

- Deal with mainly on customer complaint and telephone customer service in a nice way, and following up the production process and reach customer's overall satisfaction.
- Assist to build up a stable solid relations of cooperation between enterprise staff and outside clients/customers
- Assist to do the customer satisfaction analysis and the evaluation

-Keeping good relationship with existing customers in order to build and maintain a strong business reputation.

Basic Admin support

-Maintain schedules for all conference rooms, meeting rooms, training rooms, etc.

-Coordination of administrative functions between offices and centres.

-Telephone and communication administration duties.

-Receive and route delivery of packages, faxes, letters, airline tickets, etc. to the appropriate office personnel.

-Assistance with the translation and production of various English documents and presentations.

-Type correspondence, meeting minutes, compile required documents in standard company format.

-Arrange for travel, hotel, and car reservations.

-Assistance with office management duties.

Requirements:

· Bachelor degree or above

· Age: 23-28 years old

· Good English skills (written and spoken)

· Ability to respond to varying situations with professionalism and discretion, both over the phone and in greeting visitors and with associates.

· Must be comfortable working under pressure.

· Good Computer experience and capabilities.

· Good ability in planning, organizing and implementing work priorities.

· Proven ability to interact, develop and maintain a positive working relationship with personnel on all levels, both within the company and with clients.

· Working experiences as customer service assistant in retail or service industry will be plus.

Working Conditions:

Standard Office Environment 100% of time

Please send your both English and Chinese resume to (If no English resume will not be considered)

Preferred date of Start: ASAP

办公室助理兼客服

职责：

客服方面

1 客户回访，通过电话受理顾客对产品、服务等方面的投诉、建议、意见；
2 记录汇总客户的需求及意见，并及时分析并反馈，提出整改建议。
3 与上级协调，沟通如何完善处理投诉；
4 配合部门及上级完成其他的工作，及时完成上级交办的事宜。

基本办公室的行政协助：

1.员工考勤表的统计；

2.收发邮件、信件，及时转交相关人员；
3.负责公司日常办公用品登记管理，办公室设备管理

4.负责公司全体员工的后勤保障工作，包括发放办公用品、印制名片、办理餐卡、定水、定票、复印、邮寄等事务
5.负责与工作内容相关的各类文件的归档管理
6. 完成办公室经理交办的其他任务。

岗位要求：
1、 年龄24-28岁，户籍不限；
2、 大专及以上学历，具备一年以上工作经验，能与客户进行流利的英文沟通。
3、 身体健康，普通话标准，口齿伶俐，思维敏捷，表达能力强，具有良好的职业素养；
4、 工作细致认真，积极主动，较强的责任心及团队合作精神；
5、 为人踏实稳重，有相关工作经验者优先

6. 良好的中英文写作、口语、阅读能力；

7. 熟悉操作办公软件，如：Excel、Word等

工作时间：

做五休二 9:00am-6:00pm

叶雯商贸（上海）有限公司（lollipop co., ltd)是上海一家荷兰母婴用品公司，已有三年的历史。在上海的古北，徐家汇 和浦东碧云社区和联洋社区都有我们的专卖店。我们在网上和我们的四家连锁店给顾客提供温馨的购物服务。顾客在我们这儿可以买到各种各样的优质的西方品牌的母婴用品。为顾客提供安全，高品质，时尚的母婴用品是我们的理念。
本公司专营各种进口流行品牌，如：Stokke、Bambam、Bloom、Skiphop、Trumpette、Medela、Avent, Grobag、ErgoBaby， Appaman，Cabana life,Stilltee，Weleda等。这里有吸引人的玩具、家具,妈咪包，和婴幼儿衣服，还有流行的No Slippy Hair Clippy。

本公司有一支充满活力的团队，理想的东西方文化交流环境，为员工提供良好的发展空间。

网址：www.shanghailollipop.com

Lollipop's Gubei store has been in every Shanghai parent's little black book since it opened in 2007 and now they are expanding,with a new flagship store in Puxi and another 2 branches in Pudong.
 Lollipop is growing its reach from Hongqiao to the former French concession and to Pudong .New brands include Stilltee,a tea for lactating moms from Germany,Bambam gift items from Holland,and Weleda,organic toiletries for mom and baby,baby furniture like Stokke and Bloom.
Lollipop is seeking to enlarge its dynamic team with great sales assistant . We are proud of providing a neat, elegant, and challenging working environment.