上海招聘

职位描述：
Job Objective:
1. Provide unified communication service for DBS Bank.
2. Manage third party vendor (e.g. Telcon & Voice) to meet our SLA.
3. Setup and maintain unified communication service aligned with group standard.

Roles and Responsibilitie:
1. Manage the IT service delivery with service provider and vendor management. Ensuring that Voice infrastructure services meet service level agreements.
2. Provide highly skilled technical assistance in IPT Voice planning, engineering and architecture
3. Provide implementation and technology reviews for the IPT voice team
4. Develop technical standards and documentation, identify and evaluate new products and provide resolution for Voice problems
5. Support Avaya, and Cisco full scale enterprise Voice solution by engineering and implementing standards as needed
6. Identify and diagnose complex problems and factors affecting network performance.
7. Evaluates and identifies opportunities for voice performance and functionality improvements.
8. Diagnose and resolve the IPT problem in a timely fashion.
9. Manage and Handle voice related Change Management and ensure all change are under standard procedure and controlling
10. Work with other regional function teams for voice regional policy, architecture, standard deployment
11. Manage in small to large scale, complex IT projects that meet business units overall objectives 12. Support DBS China business growth in IT areas such as voice system deployment, branch network and branch opening
13. Capacity Planning - ongoing reviews of capacity plan for voice system
14. Strong technical knowledge of recording system (NICE & Verint)

Deliverables:
1. Ensure timely escalation to support and timely notification to management in the event of an incident and proactively involved in the incident to resolve timely.
2. Assist in workaround identification and resolution of major incident if needed
3. Maintain quality service of UC and avoid potential risk and audit issue.

Education and Relevant Experience:
1. A good university degree, and preferably in relevant field of study; with majors in IT
2. Over 5 years relevant working experience with Avaya platforms (Avaya CM, AES, AEP, MM, CMS and BCMS) in Banking IT. Good knowledge of banking business and technology.
3. Experience (minimally 3 years) in providing IT infrastructure support areas covering network, voice, firewall, PABX and vendor management.
4. Experience in working in a local or foreign bank will be preferred.

Technical Competencies:
1. Experience with NICE Voice Recording platforms (NICE NP and NIM) and Cisco Video Conferencing Infrastructure (Cisco Tandberg VC endpoints and MCU)
2. Good understanding of principles and processes of ITIL processes and discipline and adopting best practices into the current environment
3. Good incident and problem management skills 举报 分享

星展银行（中国）有限公司（星展中国）是亚洲领先的金融机构星展银行的子公司。星展银行前身为新加坡发展银行，于1993在北京设立驻华办事处，并于2007年5月成为在中国本土注册外资法人银行，是新加坡银行中的***家，也是外资银行中首批之一。自此，星展中国分支行网络和业务高速发展，目前共有12家分行和23家支行，员工人数有1900余人。星展中国的业务重点为企业银行以及财富管理。

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生于亚洲，长于亚洲！星展中国将更为进取的开拓中国市场业务，积极促进中国和亚洲经济的发展。因此，我们期待并诚意邀请各类优秀人才加入星展中国。如果你有信心，相信中国和亚洲的经济发展动力，愿意投身于银行业，那么请加入我们，共同迎接新市场的机遇和挑战！

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