上海 [切换城市] 上海招聘上海客服及技术支持招聘上海售前/售后技术支持工程师招聘

客户质量工程师 Customer Quality Engineer

凯斯帕液压(上海)有限公司

  • 公司规模:50-150人
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2013-11-06
  • 工作地点:上海-浦东新区
  • 招聘人数:1
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语良好
    英语良好
  • 职位类别:质量管理/测试工程师(QA/QC工程师)  售前/售后技术支持工程师

职位描述

Responsibilities and Activities

·Collect all customer claims, even without return of parts

·Analyze customer claims and initiate corrective actions

·Authorize return of parts to Casappa manufacturing site. This is up to customer service responsibility in spa (equivalent Lieen job); Due to smaller structure in CHS, it could have sense to keep lean the flow and give CQE even the responsibility to authorize the return, but the frequent travel cannot help the purpose: customer should have a reference that can contact any time

·Analyze parts rejected by the customer's manufacturing plants, engineering facilities and dealerships

·Minimize cycle time and effectiveness of this process

·Record and manage analyses reports accordingly to procedures established

·Initiate corrective actions to prevent recurrence accordingly to problem solving procedures established

·Build up Customer C.A. that shall be approved by by Casappa S.p.A. CQE because customer information is worldwide and CHS cannot tell anything not congruent respect to HQ and vice versa

·Where applicable go on site to support the customer and to find the root cause of the claim/rejected part

·Manage the service point at Casappa manufacturing site handling customer claims and returned goods even not produces in local manufacturing site that needs: inspection or inspection and repair and ship back to customer.

·Update Casappa performance indicator from customer side

Projects:

·permanent member of APQP team

·take part to project review meetings before technical agreement

·support team in the understanding of customer requirement, testing the application

·ensure the customer requirements are addressed

·support Quality Manager, GM or HQ people in customer audit

·Support Quality Manager, GM or HQ people in Customer certification program (OEM's)

·release product/process change notification from or to customers

Requirement

Bachelor degree major in Mechanical engineering;

Minimum 2 years' working experience in mechanical or hydraulic field;

Fluent in spoken, written, reading English;

Be familiar with Office;

Be available to travel a lot;

Highly self-motivated in learning and finding out solution for problem from the field.

公司介绍

Passion, specialization and development: Casappa’s first 60 years

Constant evolution and passion for hydraulics! This has been the key to turning the Casappa of 1952, a manufacturer of hydraulic pumps into today’s business enterprise. Finrel is the financial holding company owned by the Casappa family, and has direct control over 9 subsidiary companies, and it is also a stake holder of Walvoil, with its related companies operating in the same line of business.
Thanks to the services and skills of its workforce and to investments made in research and development, Casappa is able to design and produce the main hydraulic components for applications in various sectors: construction, industrial vehicles, material handling, agriculture and industry. Besides the supply of standard products, Casappa has chosen to maintain the flexibility required for ad hoc projects, including in small quantities; it is well aware of the importance of being able to closely follow its customers and find timely solutions to their various needs, all of which represents a real stimulus for technological innovation.
Having received ISO certification from the British Standard Institution in 1994, Casappa has subsequently obtained Standard ISO 9001:2008 certification, further proof of the quality and professionalism that has always characterized its operations.

For our company strategy it is important to have a direct presence on the Chinese market and to develop “sensible antennas”, in order to be able to capture the needs of our Chinese potential customers.
For this reason a sales branch, Casappa Shanghai Rep. Office, was founded in July 2005. Casappa believes in the expansion of the Asian market.

Consequently in the course of 2008 CHS is born, a production plant in the new industrial district of Shanghai in the Pudong Kangiao territory. Casappa has now committed itself to China by starting a local production with the same quality standards of the Italian plant: roughly 6000 square meters covered and equipped with the experience derived from over fifty years of activity in hydraulics. State of the art machining, assembling, testing, painting, before and after sales full assistance, thanks to local staff well trained and supported.

An operation with 100 employees well suited to offer high quality products in conjunction with a sales staff capable to take advantage of new opportunities and to provide technical support to our customers.

为了能够准确了解中国潜在客户的需要,在凯斯帕的战略中,一个很重要的方面就是在中国直接参与市场活动,并形成对市场的“敏锐触觉”。因此,在2005年7月凯斯帕上海代表处成立了,,凯斯帕确信在亚洲扩展业务的重要性。

基于此,在2008年,凯斯帕液压(上海)有限公司拥有了其独立的生产工厂。工厂位于上海市浦东新区康桥工业园。凭着在全球液压行业50多年的成功经验,凯斯帕对中国市场做出承诺:在占地面积约6000平方米的中国工厂里,我们将会生产与意大利工厂相同标准质量的产品。

我们拥有先进的加工,组装,测试,喷漆设备及售前售后的完整服务。对员工给予完善的培训及技术支持。我们相信,超过100个职员的中国工厂在高效的运营管理下能够生产出高质量产品,同时销售团队将借着本地化的机会为客户提供更好的技术支持。

班车信息:
康新公路站(11号线)--公司

联系方式

  • Email:jinja@casappa.com
  • 公司地址:上海市浦东康桥工业区叠桥路129号23号厂房