IT Infrastructure Manager
大连天立软件有限公司
- 公司规模：150-500人
- 公司性质：民营公司
- 公司行业：计算机软件
职位信息
- 发布日期：2017-02-16
- 工作地点：上海-黄浦区
- 招聘人数：2人
- 工作经验：10年以上经验
- 学历要求：本科
- 语言要求：英语 精通
- 职位月薪：2.5-3万/月
- 职位类别：信息技术经理/主管
职位描述
职位描述：
Job Responsibilities:
? Manage a team of Team Leaders and technicians (70+ FTEs) providing Field Services support (Corporate and Retail Environment) to end users at our client's locations
? Work with the Project and Senior Management team on long-term strategies in identifying new service opportunities and achieving Service Level Agreements (SLAs) set forth by client
? Interact with the client on a regular basis
? Ensure direct reports meet their goals and follow departmental and client processes
? Work with the recruiting team in hiring qualified candidates
? Administrative tasks associated with managing employees
? Perform root cause analysis and identifying opportunities to improve efficiencies
? Provide leadership, direction and coach/mentor team
? Implement, monitor and adhere to Best Practices
? Manage to Scope of Work and Change of Scopes
? Assist with new launches or new business with client(s)
? Participate in on-going Service Delivery Meetings
? Regional expense management and assist with invoicing
Skills, Licenses, Knowledge, Education and Training Requirements:
? Bachelor’s degree or four year equivalent preferred
? Minimum of 3-5 years experience working in management IT role or some combination of 3-5 years in IT operations
? In-depth understanding of IT industry dynamics
? Critical thinking and problem solving skills
? High tolerance/evolved ability to lead and manage ambiguous situations
? Excellent relationship skills
? Superior verbal, written, facility and presentation skills
? Collaboration and team leadership abilities
? Effective time and project management skills
? ITIL Foundations experience a plus
? Attendance and schedule adherence are requirements of this position
? Some travel will be required
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Job Responsibilities:
? Manage a team of Team Leaders and technicians (70+ FTEs) providing Field Services support (Corporate and Retail Environment) to end users at our client's locations
? Work with the Project and Senior Management team on long-term strategies in identifying new service opportunities and achieving Service Level Agreements (SLAs) set forth by client
? Interact with the client on a regular basis
? Ensure direct reports meet their goals and follow departmental and client processes
? Work with the recruiting team in hiring qualified candidates
? Administrative tasks associated with managing employees
? Perform root cause analysis and identifying opportunities to improve efficiencies
? Provide leadership, direction and coach/mentor team
? Implement, monitor and adhere to Best Practices
? Manage to Scope of Work and Change of Scopes
? Assist with new launches or new business with client(s)
? Participate in on-going Service Delivery Meetings
? Regional expense management and assist with invoicing
Skills, Licenses, Knowledge, Education and Training Requirements:
? Bachelor’s degree or four year equivalent preferred
? Minimum of 3-5 years experience working in management IT role or some combination of 3-5 years in IT operations
? In-depth understanding of IT industry dynamics
? Critical thinking and problem solving skills
? High tolerance/evolved ability to lead and manage ambiguous situations
? Excellent relationship skills
? Superior verbal, written, facility and presentation skills
? Collaboration and team leadership abilities
? Effective time and project management skills
? ITIL Foundations experience a plus
? Attendance and schedule adherence are requirements of this position
? Some travel will be required
职能类别： 信息技术经理/主管
关键字： ITIL、SLA
公司介绍
天立集团是中国领先的专业IT服务商，员工总人数超过500人。天立集团总部位于深圳，在大连、上海、武汉、成都都设有分支机构。大连天立软件有限公司和大连天立人力资源有限公司是天立集团在大连的分支机构。天立软件有着经验丰富的的管理团队，强大的技术和资源管理系统。对行业的深入了解、优秀的人才储备以及良好的客户关系，奠定了大连天立软件在本地服务市场的优势地位。天立软件专注于为金融服务、石油电力、电信、物流、交通等行业提供IT服务，使telisoft成为行业优秀的IT解决方案和服务供应商。