上海招聘

职位描述：
工作职责:
了解产品流程,处理和跟进客户的咨询、投诉，专业、友好、及时通过不同渠道
（电话、QQ 、阿里旺旺、邮件或者微信）等等，为客户提供卓越的服务。
与内部部门密切合作，处理客户各种咨询,退款，退货和投诉争议。对各项客户反馈及
满意度指标进行分析，提出改善方案 。
参与制定客服工作标准流程，客服KPI考核制度，细化考核指标
能主动学习和了解各种新产品和产品知识来服务顾客，专业答复产品售前咨询
对于我们的产品营销, 技术团队和整体客户体验的服务的相关发展，相关战略有
很好的理解。
可独立完成多项任务，通过培训，能够运用公司内部定制应用软件，准确、高效的在
电子表格内执行商品的相关信息数据输入， 文字处理。

技能要求：
2年以上电子商务、客户服务的工作经验，有服装和纺织工业者优先。
以客户为导向,良好的沟通和人际关系技巧
良好的电脑知识和打字技能
能够快速学习新程序和系统
良好的口头和书面交流中文(普通话),基本英语读写熟练者优先 举报 分享

About Cimpress

Cimpress (NASDAQ: CMPR) was founded in 1994 by Mr. Robert Keane in Paris, France, and was listed in the NASDAQ stock exchange in the United States in 2005. With a turnover of $3 billion USD in 2019, Cimpress owns today more than 16 brands in its portfolio in 25 countries.
With C2M mass customization platform as its core technology competitiveness, Cimpress offers today a large range of customization products portfolio including commercial and advertising print, office supplies, apparel & textile, packaging and other products, empowering enterprises, individuals as well as small and micro enterprises to offer customized products and services to their end customers.