上海招聘

职位描述：
Assignment:
Contribute to the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Create the emotional conditions for a positive meeting with visitors and customers.
Implement the "ways to shop" in your unit.
Provide a family-friendly environment that converts more visitors to happy customers.
Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing those.
Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
Support proactively with customer insights to generate business and functional improvements.

Requirement:
Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.
Experienced in creating and implementing short-term plans and following up goals.
Proven customer-focused mindset.
Self-reliant and motivated with proven ability to work as part of a team as well as independently.
Self-confident and assertive with the ability to influence through the use of customer insight.
Ability to communicate to large groups in a comfortable manner.
Proven record/experience of developing people and organisations.
Good analytical and numerical skills.
Ability to communicate confidently and clearly in the local language(s) and English.
Facilitation skills.
Experience of working in a customer service management role within retail business.
Quick learner who can adapt easily to changing demands.
Ability to understand the key principles of the shopping experience and customers’ expectations.
Interested in home furnishing.

English and Chinese language are the must! 举报 分享

宜家家居，成立于1943年, 是一家来自瑞典的全球大家具及家居用品跨国公司。
目前在上海共有三家商场，宜家北蔡商场于2011年6月23日开业，是宜家集团在上海成立的第二家零售商场。我们的目标是使顾客任何时候光临宜家时，都能享受到周到、友好、热情的购物体验。
我们的员工之所以喜欢在宜家工作，是因为：
我们受到了鼓舞！
能随时享受团队工作的乐趣！
能时刻在你的工作岗位上学习！
拥有一个灵活多样的职业规划！
在宜家犯错是被允许的！
一个“家庭友好型”的环境！
每日健康营养的员工餐！
另外，我们还为全职员工提供：
一年15天的带薪年假，补充养老保险，商业医疗保险，年度体检，瑜伽&乒乓等健康活动，节假日小礼物，工会旅游，营养丰富的员工餐等。

欲了解更多招聘信息，请登录www.ikea.cn/jobs（选择上海北蔡）
或参看商场一楼出口处招聘信息板电子简历请投往：SHBC.HR@ikea.com