前厅经理 FOM
上海瑞金洲际酒店
- 公司规模：150-500人
- 公司性质：国企
- 公司行业：酒店/旅游
职位信息
- 发布日期：2017-02-06
- 工作地点：上海-卢湾区
- 招聘人数：1人
- 学历要求：大专
- 语言要求：英语 精通
- 职位月薪：1-1.5万/月
- 职位类别：宾客服务经理
职位描述
职位描述：
? Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
Essential Duties and Responsibilities – (Key Activities of the role)
? Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
? Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
? Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
? Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
? Maintain inter-departmental relationships to ensure seamless customer service
? Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
? Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
? In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
举报
分享
? Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
Essential Duties and Responsibilities – (Key Activities of the role)
? Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
? Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
? Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
? Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
? Maintain inter-departmental relationships to ensure seamless customer service
? Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
? Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
? In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
职能类别： 宾客服务经理
公司介绍
洲际酒店及度假村的使命是让宾客尊享豪华国际旅行体验。 那正是您发挥作用之处。 当您成为洲际酒店及度假村品牌的一员，您拥有的不仅仅是一个头衔。
如果您与Ben一样热衷潜水，并享受徒步旅行，您身上就具备我们看重的品质——也就是让您与众不同的那些个人天赋、爱好与梦想。洲际酒店及度假村正在寻找Ben这样的人才：富有魅力，睿智自信，有着国际化的眼界和思维方式，知道如何超越客人的期望 。
上海瑞金洲际酒店是上海市东湖（集团）公司旗下，并由洲际酒店集团管理的一家高星级的花园别墅式宾馆，古典而优雅的气息让曾经的辉煌和荣耀在这里凝聚与升华。
我们酒店正在寻找自信负责、形象专业的员工加入我们的团队。
作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作，每天上班时你都会感到精神振奋，充满活力。最重要的是，我们会为您提供“尽炫自我的空间”。
如果这一切听上去正合您意，或者您还想了解更多信息，请访问www.ihg.jobs和我们联系，告诉我们您会如何将个人技能和激情融入到洲际酒店集团的工作中来。
加入我们的团队，做始终充满自信的自己！
联系我们：
电 话：021-64725222*7715
传 真：021-64151115
联 系 人：人力资源部
电子邮箱：hr@intercontishruijin.com
公司主页：http://www.intercontinetal.com
地 址：上海市黄浦区瑞金二路118号
邮 编：200020
如果您与Ben一样热衷潜水，并享受徒步旅行，您身上就具备我们看重的品质——也就是让您与众不同的那些个人天赋、爱好与梦想。洲际酒店及度假村正在寻找Ben这样的人才：富有魅力，睿智自信，有着国际化的眼界和思维方式，知道如何超越客人的期望 。
上海瑞金洲际酒店是上海市东湖（集团）公司旗下，并由洲际酒店集团管理的一家高星级的花园别墅式宾馆，古典而优雅的气息让曾经的辉煌和荣耀在这里凝聚与升华。
我们酒店正在寻找自信负责、形象专业的员工加入我们的团队。
作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作，每天上班时你都会感到精神振奋，充满活力。最重要的是，我们会为您提供“尽炫自我的空间”。
如果这一切听上去正合您意，或者您还想了解更多信息，请访问www.ihg.jobs和我们联系，告诉我们您会如何将个人技能和激情融入到洲际酒店集团的工作中来。
加入我们的团队，做始终充满自信的自己！
联系我们：
电 话：021-64725222*7715
传 真：021-64151115
联 系 人：人力资源部
电子邮箱：hr@intercontishruijin.com
公司主页：http://www.intercontinetal.com
地 址：上海市黄浦区瑞金二路118号
邮 编：200020
联系方式
- Email：hr@intercontishruijin.com