Service Administrator服务部助理
毕梯优电子(上海)有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2012-08-23
- 工作地点：上海-浦东新区
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术)
职位描述
General purpose of position:
- Administrative support to service team and customers.
- Management of service data, documents and reports.
Description of duties and responsibilities:
- Coordinate customer service requests to provide best attention to customers.
- Provide administrative support to service team for the smooth service operation.
- Service expense collection and check for manager's approval.
- Collect field services data and field quality report; make sure all reports are submitted correctly and accurately in a timely manner.
- Manage the service order process; follow up with customer from quotation to payment.
- Assist in service process improvement and customer services report.
- Other duties as assigned.
Skills and abilities needed for this position:
- At least 2 years customer service experience in manufacturing company, preferably B2B services.
- Proactive, Detailed minded and customer oriented, strong sense of timeline.
- Self- motivated, able to work independently.
- Team player and quick learner.
- Proficiency with MS office.
- Good English in reading, speaking, listening, and writing.
Education and training needed for this position:
- Associate degree or above.
- Administrative support to service team and customers.
- Management of service data, documents and reports.
Description of duties and responsibilities:
- Coordinate customer service requests to provide best attention to customers.
- Provide administrative support to service team for the smooth service operation.
- Service expense collection and check for manager's approval.
- Collect field services data and field quality report; make sure all reports are submitted correctly and accurately in a timely manner.
- Manage the service order process; follow up with customer from quotation to payment.
- Assist in service process improvement and customer services report.
- Other duties as assigned.
Skills and abilities needed for this position:
- At least 2 years customer service experience in manufacturing company, preferably B2B services.
- Proactive, Detailed minded and customer oriented, strong sense of timeline.
- Self- motivated, able to work independently.
- Team player and quick learner.
- Proficiency with MS office.
- Good English in reading, speaking, listening, and writing.
Education and training needed for this position:
- Associate degree or above.
公司介绍
BTU上海公司是美国BTU国际公司在中国投资的全资子公司。BTU国际是替代能源和电子装配市场的全球领先的先进的热加工设备的全球供应商，专业制造热工设备的先驱，是做同类设备厂家中技术水平最先进、产品门类最齐全、生产规模***的公司。BTU的设备及技术广泛应用于太阳能电池、核燃料、燃料电池制造、印刷电路板组装及半导体封装生产。
BTU国际成立迄今已有六十多年历史，在美国波士顿和上海设有工厂，它的销售和服务遍布全球30多个国家。BTU国际公司是帮助高科技客户解决挑战性的高容量加热工艺的信赖品牌。公司拥有超过200个的专利技术，并在不断的研发新的专利技术。
随着公司业务的开展现诚招人员。有意者请将个人中英文简历及相关证件的复印件寄至或E-mail本公司。
BTU国际成立迄今已有六十多年历史，在美国波士顿和上海设有工厂，它的销售和服务遍布全球30多个国家。BTU国际公司是帮助高科技客户解决挑战性的高容量加热工艺的信赖品牌。公司拥有超过200个的专利技术，并在不断的研发新的专利技术。
随着公司业务的开展现诚招人员。有意者请将个人中英文简历及相关证件的复印件寄至或E-mail本公司。
联系方式
- 公司地址：上海浦东自贸区意威路36号70栋A部位