Digital Delivery Interactive Customer Experience & Design Consultant (职位编号:200269786)
埃森哲(中国)有限公司
- 公司性质:外资(欧美)
- 公司行业:计算机服务(系统、数据服务、维修)
职位信息
- 发布日期:2017-02-02
- 工作地点:北京
- 招聘人数:若干人
- 职位类别:咨询/顾问
职位描述
职位描述:
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career
People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.
Digital and Content professionals define strategies and develop/deliver strategies and solutions for managing the capture, storage, security, revision control, retrieval, distribution, preservation and destruction of enterprise documents and content. Equip business users with rapid access to the information and services they need to work more efficiently, make better informed business decisions and enable their organizations to become more competitive.
At Accenture Digital, User Experience Professionals research and understand user needs, design exciting and targeted experiences and validate users’ understanding of the designs. Our work ranges from creating “Art of the Possible” concepts to simple, elegant solutions targeted to address specific user requirements captured via interviews, focus groups and other relevant research techniques. Our user experience architects and designers balance user needs with business objectives to develop optimized designs that are deployable within a platform’s technology constraints.
Key Responsibilities
- Work with senior management to define interactive delivery, thought leadership on customer experience strategy, innovations, end-to-end solution architecture for complex business problems within domain areas.
- Work with senior management to optimize digital customer experience team structure, prioritize digital domain knowledge development plan and direction, and participate team building and talent retention activities.
- Work with senior management to expand digital delivery interactive offerings, develop digital customer experience common practice and reusable assets in both depth and breadth.
- Cooperate with Accenture internal teams and external alliances.
- Play from technical contribution perspective during qualified digital delivery project sale phase.
- Plan, estimate, design solutions, lead build, test and deployment cycles for digital delivery/implementation/maintenance projects.
- Customer Experience and Design Services domain knowledge expertise, covering a wide spectrum of interactive design, creative design, accessibility, front end design/development, portal, and internal/external UX of IT system transformations.
- Program/project management leadership and coordination with other capability leaderships. Play critical program/project roles related to customer experience especially at front end, in a bigger digital delivery project.
- Drive a fast-paced, client-facing consulting environment in which it is essential to keep up to date with the rapidly developing trends in digital delivery.
- Has latitude in decision-making and determining objectives and approaches to critical assignments.
Requirements:
- 3-6 years (Consultants) or 1-3 years (Analysts) of customer experience & design innovations experience in:
- Customer centric platform/application/system implementation and operations.
- Customer experience and design services mainstream methodologies and tools on the areas of interactive design, creative design, front end design/development, content strategy, customer journey, internal and external portal, and styling.
- Customer experi
职能类别: 咨询/顾问
- Customer centric platform/application/system implementation and operations.
公司介绍
埃森哲(中国)有限公司诚聘
联系方式
- Email:yin.zhijie@accenture.com
- 公司地址:启迪大厦