上海招聘

职位描述：
1. As a Service Delivery Lead, you will:
Make sure daily volumes be completed and all SLAs be met;
Manage crisis situations and apply business contingency plan;
Handle migrations/ remigrations effectively;
Solve operational queries, ensure procedures up to date;
Lead the team to provide highest standard service, measured by customer satisfaction level, customer feedbacks (commendations and complaints);
Respond to customer requests and solve their problems in time;
Raise the bar of service level year on year;
Promote customer service excellence in general staff;
Boost team-work to achieve common business goals;
Recognize individual performance/strength and develop staff on career roadmap;
Communicate and motivate team members; organize team buildings, encourage staff to join company activities;
Maintains client‘s internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators;
Optimize daily resource planning;
Enhance multi-skill and cross-supports;
Encourage staff suggestions and experience sharing;
Drive process re-engineering, promote cost saving culture.

Qualifications:
2-3 year experience in management position with exposure to performance management, risk management, process management jobs;
Proficient English speaking, reading and writing skill;
Advance skills of using office software and analyzing/presentation tools;
Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections;
Production management skills and ability to initiate process improvements;
Leadership and coaching skills, with ability to build rapport with, relate to and effectively develop a wide range of people.

2. As a Trainer, you are required to have:
L1 & L2 Knowledge of AML/KYC Domain to deliver training and assess people
Excellent communication skills – oral and written
Presentation & facilitation skills
Computer / MS Office skills
Trend analysis and reporting
People Management skills
Critical problem solving and issue resolution

金融项目高级经理/经理/主管/培训师
要求：
银行业从业背景
熟知反洗钱和合规性管理
团队管理经验
英语流利，广东话优先（非必须）
培训师需要有培训经验 举报 分享

埃森哲（中国）有限公司诚聘