上海招聘

Basic Function

Responsible for the overall development, maintenance and growth of both the clients and H&K staff. Provides overall strategy and direction for all client engagements. Analyzes and solves problems, develops strategic programs, ensures value-added products/services, oversees the development and execution of high-quality deliverables and continually relates the agency's work back to the clients' business objectives. Ability to utilize industry network to identify and secure new business wins. Responsible for employee satisfaction and retention. Works with human resources and finance resources in the office to position the office for success. Annual team fees to be delivered and maintained.

Qualifications

· Ten plus years of agency experience or equivalent

· Specialized industry knowledge niche and has senior level industry and media contacts.

· Proven experience managing a team at the highest level from a financial, client delivery and staffing perspective

· Proven ability to:

ü identify and secure new business

ü provide strategic, crisis communication counsel

ü expand current client business

ü develop and implement strategic communications programs

· Possesses solid presentation skills, including ability to communicate and sell ideas to prospects and current clients

· Ability to accurately project client revenues on a monthly, quarterly and annual basis

· Ability to manage, retain, and grow clients at the highest level

Duties and Responsibilities

Client Service

? Demonstrates compelling knowledge of the client, industry or function to address top management problems or opportunities.

? Leverages the knowledge of others utilizing a vast network of H&K and WPP colleagues to develop and serve clients with the deepest possible expertise - truly models Best Team practices.

? Earns trust by positioning the firm with clients, and manages the relationship, in ways that build a true institutional partnership.

? Responsible for building and maintaining client relationships at the highest level.

? Provides strategic input and oversight to development of key deliverables (i.e. messaging, branding, executive coaching, communications/marketing plans, strategy documents).

? Reviews and approves key client deliverables.

? Tracks industry trends and activities and offers new ideas to clients.

? Is proactive with clients to address any issues of dissatisfaction.

Self/Staff Management

? Serves as a positive role model by demonstrating a positive attitude, professionalism, and dedication to staff, which encourages teamwork and professionalism throughout the office.

? Knows the resources within office (i.e. HR Manager, IT staff, Financial Manager) and directs staff to appropriate resources to solve problems.

? Responsible for maximizing utilization of each team member on a monthly basis.

? Participates and reviews performance management process for all team members.

? Proactively gives informal constructive feedback to subordinates on a regular and timely basis.

? Assists subordinates with defining a career path and identifying a niche in which each team member can succeed.

? Documents all performance/personnel issues and reports them to human resources and general manager as appropriate.

? Works with general manager, human resources and financial manager to make recommendations concerning annual employee salary increases.

? Has a unique and compelling point of view that he or she shares with subordinates to help educate them to show how H&K differentiates itself from the competition.

? Identifies top performers and assigns client work and projects that will motivate, encourage, and retain them.

? Approves/reviews staffing assignments of direct reports on all applicable accounts.

? Helps direct or is integrally involved in a core service, asset group or practice niche.

? Manages time effectively, meets deadlines, pays attention to detail and sets priorities.

? Conducts fair and objective evaluations to assess the performance of staff.

Financial Management

? Annual fees to be delivered and maintained.

? Accurately projects revenue by client on a monthly, quarterly and annual basis.

? Reviews actual revenue and utilization throughout month to ensure goals are being met.

? Delivers revenue and account profitability at least as much as projected for each client on a monthly basis.

? In the event that revenue and/or utilization goals are behind, provide and implement plan of action for addressing shortfalls.

? Write-offs for team clients should be 5% or less annually.

? Ensures that all account financial matters are handled in a timely manner.

? Shows strong financial accountability by continuously finding ways to improve operating margins, while enhancing our high performance culture.

? Ensures 100% of team JSRs are accurate and returned to accounting on time.

? Ensures 85% of accounts receivables for team clients are less than 60 days outstanding.

? Reviews and approves subordinates time sheets within 24 hours of the week/month closing.

? Ensures H&K is compensated fairly for its time by managing and limiting "R" time.

New Business

? Engages in discussions with key potential client executives to gain access into their industry.

? Converts opportunities by building stature as a strategic thought leader and demonstrating our value.

? Evaluates and recommends pursuit of RFPs that are in line with H&K's new business targets and skill sets.

? Proactively identifies opportunities by following local and U.S. management agenda; partners in allocating resources to execute strategies.

? Reconstitutes knowledge into marketable, reusable assets by drawing from H&K's knowledge base to create innovative product offerings that attract new clients and open new markets.

? Ensures new product offerings are marketed effectively resulting in substantial new revenues and increased margins for H&K.

? Maintains an average new business pipeline.

? Participates in two networking activities per week, including lunches, seminars, direct marketing activities, cold calls, etc.

? Converts prospects to new clients.

? Reviews and approves all new business proposals for team before they are submitted.

? Assists General Manager and practice leader in identifying and pursuing new business opportunities.

? Works with other H&K offices and practices on new business opportunities in a Best Teams approach to providing client with a winning solution.

? Always on top of RFPs that exist and pursue the opportunity or refer business to other H&K offices as appropriate.

? Keeps financial team informed of new prospects and projects.

? Keeps General Manager apprised of latest developments regarding new business on a weekly basis.

? Serves as senior counselor in responding to RFPs.

? Plays major role in new business pitches and presentations.

Staff/Self Development

? Exemplifies excellence by communicating the H&K vision and direction in a compelling manner, enabling others to see where they are going and how they fit in.

? Assists in identifying professional development opportunities for staff and supports internal training program. Leads one or more training sessions a year on a local and/or national level.

? Uses every lever to build a top performing team or group by managing a talent pipeline to build a high performance practice, office or client team.

? Works with local Human Resources Manager to find and attract top talent.

? Assists in developing skills for subordinates.

? Able to effectively delegate tasks.

? Ensures that staff is working in the most cost-effective way to deliver high quality and timely results to the client or H&K.

? Participates in training sessions.

About Hill and Knowlton
Hill & Knowlton (www.hillandknowlton.com) is a leading international communications consultancy, providing services to local, multinational and global clients. The firm is headquartered in New York and has 81 offices in 43 countries as well as an extensive associate network. H&K is part of WPP (NASDAQ:WPPGY), one of the world's largest communications services group.

伟达公关（www.hillandknowlton.com）作为一家行业领先的国际公关咨询公司，为本土客户、跨国公司及全球客户提供服务。伟达总部位于纽约，在43个国家拥有81个办事机构，拥有完备的全球协作体系。伟达的母公司WPP（NASDAQ股票代码：WPPGY）是全球知名的传播集团。