Senior IT Client Support Specialist
EMC-易安信信息技术研发（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2017-01-26
- 工作地点：成都-高新区
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：本科
- 语言要求：英语 良好
- 职位类别：信息技术专员 技术支持/维护工程师
职位描述
职位描述：
PRINCIPAL DUTIES AND RESPONSIBILITIES
? Communicate highly technical information to both technical and non-technical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment.
? Serve as front line interface to users. Provide on-site support of client hardware including PC, Desktop & SmartPhones, & software including OS, MS Office, VPN, Anti-Virus and other applications
? With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments
? Working knowledge of call tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution. Will work within the corporate asset management systems.
? Working knowledge of networking (wired and wireless), protocols (TCP/IP and sub netting), VPN, and basic networking troubleshooting skills. Working knowledge of Voice/Telecom systems (experience with Nortel/NEC/CISCO VOIP), Voice Messaging system and deploy new phone and voice mail extensions, with support required as needed.
? Effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations, Mobile Devices, Smartphones, Printers and Servers in both the Desktop and Corporate IT environments.
? Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows Client/Server devices. Operating Systems in both Desktop and Corporate IT Server and Infrastructure Environment
SKILLS
? Knowledge of Windows, Linux, IOS, Android, Networking, Internet Security, ERP Systems, SaaS offerings, and proficient in Microsoft Office applications
? Knowledge with appropriate networks, products and protocols.
? Ability to work effectively with senior management.
? Troubleshooting skills.
? Strong sense of urgency with the ability to work in a high-pressure environment.
? Customer Service skills including ability to interface with highly-technical customers
Education Required: Associates Degree, Bachelors (technical) preferred
Experience Required: 2+ Years
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PRINCIPAL DUTIES AND RESPONSIBILITIES
? Communicate highly technical information to both technical and non-technical personnel. Provide outstanding customer service and world class support in a large, fast paced, highly pressurized, corporate environment.
? Serve as front line interface to users. Provide on-site support of client hardware including PC, Desktop & SmartPhones, & software including OS, MS Office, VPN, Anti-Virus and other applications
? With minimal supervision, troubleshoot, trace, and repair connectivity problems from the jack to the Patch/PBX panels in both LAN/WAN and Telecom environments
? Working knowledge of call tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution. Will work within the corporate asset management systems.
? Working knowledge of networking (wired and wireless), protocols (TCP/IP and sub netting), VPN, and basic networking troubleshooting skills. Working knowledge of Voice/Telecom systems (experience with Nortel/NEC/CISCO VOIP), Voice Messaging system and deploy new phone and voice mail extensions, with support required as needed.
? Effectively support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations, Mobile Devices, Smartphones, Printers and Servers in both the Desktop and Corporate IT environments.
? Serve as a front line interface to users. Possess full understanding of installing, troubleshooting, configuring, and repairing Windows Client/Server devices. Operating Systems in both Desktop and Corporate IT Server and Infrastructure Environment
SKILLS
? Knowledge of Windows, Linux, IOS, Android, Networking, Internet Security, ERP Systems, SaaS offerings, and proficient in Microsoft Office applications
? Knowledge with appropriate networks, products and protocols.
? Ability to work effectively with senior management.
? Troubleshooting skills.
? Strong sense of urgency with the ability to work in a high-pressure environment.
? Customer Service skills including ability to interface with highly-technical customers
Education Required: Associates Degree, Bachelors (technical) preferred
Experience Required: 2+ Years
职能类别： 信息技术专员 技术支持/维护工程师
公司介绍
emc公司是全球信息基础架构技术与解决方案的领先开发商与提供商，是全球最大的企业存储设备和软件提供商，也是全球十大科技产品公司中成长最快的一家。作为美国财富五百强之一，emc公司连续四年营收保持两位数增长，2007年全球研发投入高达14亿美元，致力于帮助各种规模的企业改变竞争模式、从信息中创造价值。
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。 全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。
了解更多信息，请进入emc全球页面http://www.emc.com
emc中国研发中心于2006年11月2日正式落成，位于上海和北京，主要负责emc的核心软件与硬件的开发工作。其主要目标是向emc业务部门提供先进的软件与硬件开发与质量保证功能，为中国、亚太地区和全球的客户提供世界一流的产品和服务。
emc 公司总部在美国波士顿附近，在全世界五十多个国家设有办公室，员工35000余人。emc的研发网络遍布三大洲，在俄罗斯、爱尔兰、以色列、印度、中国和美国六个国家设有分支机构。emc 卓越中心与emc在印度和俄罗斯的研发中心一起，组成了emc在全球的三大卓越研发中心，并且是其中增长最快的。2008年，emc 高级技术支持中心落户中国研发中心，支持中心为全球客户提供24*7的技术支持。同年，emc成立了致力于终端客户在线备份存储产品的子公司decho. decho中国包括研发，销售，技术支持在内的团队，将帮助更多客户保护，管理和丰富自己的个人信息。
emc中国研发中心的使命是：建设世界一流的研发中心，成为emc全球产品和服务创新的培育基地。emc中国研发中心也将进一步扩大emc作为“***研发实践”的全球领先it公司在亚太地区的声誉。
公司福利待遇：
emc公司为员工提供业界领先的全面福利竞争优势与工作便利，能够***满足您和您的家庭，包括您的丈夫或妻子以及孩子的需要。 全面的福利及薪酬体系：基本工资、季度奖金、股票计划（股票购买、股票期权）、国家规定的各种社会保险、住房基金、商业保险（人身及意外伤害保险、补充医疗保险）、带薪假期。
了解更多信息，请进入emc全球页面http://www.emc.com
联系方式
- Email：scott.gu@dell.com
- 公司地址：上班地址：清华科技园