Customer Service Representative
斯堪的亚电子物流(上海)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:通信/电信/网络设备 贸易/进出口
职位信息
- 发布日期:2012-08-23
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:客服专员/助理(非技术) 商务主管/专员
职位描述
Key Responsibilities
To assist the BD Team and be responsible for the overall order process for purchase order at supplier
1. Identify order needs and negotiate for the prices
2. Issue Orders
3. Follow up orders
4. Assure payment and invoices received
Be responsible for the overall order process for sales order to customer
1. Opens customer accounts by recording account information.
2. Maintains customer records by updating account information
3. Calculate quotes to customer
4. Check incoming purchase orders
5. Get in touch with customer when needed
6. Issue Sales Order Confirmation
7. Monitor delivery performance against all Customer orders
8. Follow up order fulfillment
Trouble shooting, trains, explains tasks, and assists in the solution of problems
1. Enter sales order and product information into the system
2. Recommends potential products or services to management by collecting customer information and analyzing customer needs
To work with BD team by
1. Supporting to choose product type
2. Recommends potential products or services to management by collecting customer information and analyzing customer needs
3. Provide purchasing information on key-supplier products
4. Supporting BD in documentation as Customer File maintenance; Credit application; Stock return; and other related
5. Prepares product or service reports by collecting and analyzing customer information.
6. Other work related
To assist the BD Team in all kind of administration work
1. Internal coordination with other team members
2. Assist other related staffs as required
3. Other assistant work assigned
Maintain and improve knowledge on product and market
Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Maintain and improve knowledge on used computer software and calculation tools
Fulfill training requirements
Requirements
Education:
University graduated above, major in business, language or related
Working Experience:
3+ customer service or sales assistant or purchase assistant experience in industrial. Experience in cable industry will more preferred
Technical Skills:
1. ERP knowhow in terms of sales module, purchase module as well as stock management
2. Good understanding of customer service process
Knowledge & Skills:
1. Average level on English reading and writing skills
2. Good computer skills (Internet, MS-Office)
3. Good communication skills both orally and written
Other Requirement:
1. Customer focus, mature & able to work independently
2. Good interpersonal skill and ethics
3. The ability to work co-operatively with others to achieve common goals
4. Work independently and can work under pressure
To assist the BD Team and be responsible for the overall order process for purchase order at supplier
1. Identify order needs and negotiate for the prices
2. Issue Orders
3. Follow up orders
4. Assure payment and invoices received
Be responsible for the overall order process for sales order to customer
1. Opens customer accounts by recording account information.
2. Maintains customer records by updating account information
3. Calculate quotes to customer
4. Check incoming purchase orders
5. Get in touch with customer when needed
6. Issue Sales Order Confirmation
7. Monitor delivery performance against all Customer orders
8. Follow up order fulfillment
Trouble shooting, trains, explains tasks, and assists in the solution of problems
1. Enter sales order and product information into the system
2. Recommends potential products or services to management by collecting customer information and analyzing customer needs
To work with BD team by
1. Supporting to choose product type
2. Recommends potential products or services to management by collecting customer information and analyzing customer needs
3. Provide purchasing information on key-supplier products
4. Supporting BD in documentation as Customer File maintenance; Credit application; Stock return; and other related
5. Prepares product or service reports by collecting and analyzing customer information.
6. Other work related
To assist the BD Team in all kind of administration work
1. Internal coordination with other team members
2. Assist other related staffs as required
3. Other assistant work assigned
Maintain and improve knowledge on product and market
Maintain knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Maintain and improve knowledge on used computer software and calculation tools
Fulfill training requirements
Requirements
Education:
University graduated above, major in business, language or related
Working Experience:
3+ customer service or sales assistant or purchase assistant experience in industrial. Experience in cable industry will more preferred
Technical Skills:
1. ERP knowhow in terms of sales module, purchase module as well as stock management
2. Good understanding of customer service process
Knowledge & Skills:
1. Average level on English reading and writing skills
2. Good computer skills (Internet, MS-Office)
3. Good communication skills both orally and written
Other Requirement:
1. Customer focus, mature & able to work independently
2. Good interpersonal skill and ethics
3. The ability to work co-operatively with others to achieve common goals
4. Work independently and can work under pressure
公司介绍
Sonepar Group
Sonepar is a global leader for the business-to-business distribution of electrical materials and related products and services. With 33,000 associates in 35 countries the Sonepar Group generated EUR 14.7 billion in revenue in 2011 - making it the global leader in its industry.
There are several Operation Companies within Sonepar Group in China.
Elektroskandia China
Elektroskandia China was established in Shanghai in 1999.
Elektroskandia’s focus of its business is based on telecom network equipment OEM & telecom operators who outsource parts of/or the entire management of their installation material supply chain management and sourcing. Elektroskandia China has long experience of being a professional strategic partner for our customers – with global delivery capabilities within the Sonepar group.
People are our key assets and should you keen to take on an exciting, rewarding yet challenge role at Elektroskandia China we would like to hear from you.
You can send your detail CV to recruitment@elektroskandia.com.cn. We will keep your application strictly confidential.
You can learn more about Elektroskandia China at www.elektroskandia.com.cn. And also you can learn more about our Group Sonepar at www.sonepar.com.cn
Sonepar is a global leader for the business-to-business distribution of electrical materials and related products and services. With 33,000 associates in 35 countries the Sonepar Group generated EUR 14.7 billion in revenue in 2011 - making it the global leader in its industry.
There are several Operation Companies within Sonepar Group in China.
Elektroskandia China
Elektroskandia China was established in Shanghai in 1999.
Elektroskandia’s focus of its business is based on telecom network equipment OEM & telecom operators who outsource parts of/or the entire management of their installation material supply chain management and sourcing. Elektroskandia China has long experience of being a professional strategic partner for our customers – with global delivery capabilities within the Sonepar group.
People are our key assets and should you keen to take on an exciting, rewarding yet challenge role at Elektroskandia China we would like to hear from you.
You can send your detail CV to recruitment@elektroskandia.com.cn. We will keep your application strictly confidential.
You can learn more about Elektroskandia China at www.elektroskandia.com.cn. And also you can learn more about our Group Sonepar at www.sonepar.com.cn
联系方式
- 公司网站:http://www.elektroskandia.com.cn http://www.sonepar.com.cn
- Email:recruitment@elektroskandia.com.cn
- 公司地址:上海市金桥加工区秦桥路355号
- 邮政编码:201206
- 联系人:人力资源部
- 传真:(021)61002599