上海招聘

Job Category: Customer Service & Support

Location: China, Shanghai

Job ID: 789170

Product: (Not Product Specific)

Division: Services & Support

Do you enjoy the challenge of creating online content for a variety of audiences, ranging from end users to IT professionals? Do you want your content to be used by millions of customers worldwide and to help them solve problems? Do you want to work with smart individuals at many different levels, from junior to highly senior? If so, this is the right job for you!

Microsoft CSS Engineering, Community & Online (ECO) is looking for a strong, experienced content publishing manager to lead a team developing online support content to address the needs of our customers. As the core part of your job, you will do the following:

- Manage a team of experienced technical writers and editors working on a variety of Microsoft technologies and products.

- Develop the careers of your full time employees.

- Work with content project managers to drive content workflow operational efficiency, which includes but not limited to: 1) ensure efficient content triage process; 2) identify key areas of opportunities for improvement, and drive actions.

- Actively work with your peers in management to define and implement our organizational vision and goals.

- Enable close collaboration with other CSS teams, product teams and partner with them to define and drive content plans and deliverables.

- Work with localization Managers to ensure aligned development and delivery of localized solution assets.

- Present ideas and proposals to your management team and seek approval for execution and launch.

- Develop and maintain your experience working with all the content tools and writing guidelines/policies used by your team, and propose and drive improvements to these tools and guidelines/polices.

- Keep your technical and writing skills strong by maintaining a deep hands-on knowledge of all the areas you manage.

- Participate in content CPC when needed

- Lead/participate in online meetings when needed, some of them will be after-hour meetings

Required Skills & Experience:

- 3+ year of managing team with varying levels of experience, and leading complex content projects successfully.

- Ability to provide clear goals, ongoing growth opportunities, and direct feedback, as well as managing the performance of direct reports with varying levels of experience.

- 3+ year of experience writing technical content for a variety of audiences.

- Demonstrated ability to plan deliverables, schedule and track multiple projects, monitor content quality, and collaborate effectively with other content teams, program managers, developers, and testers. A strong performance track record is required.

- Be skilled at decision making, strategic thinking, and dealing with ambiguity.

- Be adept at creating partnerships with people inside and outside your team.

- Excellent communication skills, both verbal and written.

- Outstanding project management and problem-solving skills.

- Experience working with geographically distributed teams and partners.

- In addition to the list above, you need to have a deep passion for helping customers succeed, and have a strong customer focus, an understanding of how support content help our customers resolve problems and contributes to their success with the product. You also must be self-motivated, driven, excited about team-building, seeking and adapting to increasingly challenging work, and about challenging others to grow and develop. If this speaks to you, then don’t hesitate to contact us, and let’s chat!

Microsoft is an equal opportunity employer and supports workforce diversity.

SS:CS ECOJOBS

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