上海招聘

职位描述：

POSITION SUMMARY:

Direct the overall operation of an assigned hotel to maximize performance, profitability and return on investment by creating a positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards. Drive brand and value initiatives, hotel performance, and the development of people.

RESPONSIBILITIES:

• Develop and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty.

• Oversee the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to request and the effective resolutions of all complaints to the satisfaction of guests.

• Ensure that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

• Oversee the development and execution of marketing plans and yield management efforts to maximize revenue generation, Rev, PAR and occupancy levels. Maximize room revenues and profits by anticipating and planning for market shifts. Ensure the development of strategic marketing opportunities and tactical sales plans.

• Maximize food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets.

• Work closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel. Maximize training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel.

• Develop and maintain rapport with key community contacts to ensure a visible presence in the local community. Ensure the handling of community / media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices.

• Provide regular and adhoc information and status reports to regional operating team as requested on the financial and operational performance of the hotel against plan.

• Oversee the security function to ensure a safe and secure environment for guests, associates, and hotel assets. Ensure compliance with brand standards.

• Establish and maintain a proactive human resources function to ensure associate motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive associate / labor relations with associates and local bargaining units (as applies).

• Foster the development of a positive work environment for all associates. Mentor all levels of associates through formal and informal meetings, discussions and performance feedback.

• Work effectively with staff to address cultural and / or work environment issues so as to affect positive associate and guest experiences.

• Champion the brand at all times and provides brand perspective site tours to perspective guests, developers, owners and Wyndham personnel.

• Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues.

ABILITIES / KEY COMPETENCIES / SKILLS:

• A strong background in operating hotels in a competitive market.

• An outstanding leadership style that engages the team.

• A strong understanding of the market and ability to maximize profit.

• A sound business acumen.

• A passion for delivering superior results.

• A commitment to transfer knowledge.

• Strong leadership skills in managing a team to drive for results.

• The ability to manage complex relationships.

  
  

EDUCATION / CERTIFICATES / EXPERIENCE:

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent.
  

• 5 to 10 years of general management experience in a high level operations role or some prior general management experience, or an equivalent combination of education and experience.

• Type and level of experience required may vary slightly based on size and complexity of operation.

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温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲超过80个国家，拥有约9,000家酒店和近790,000间客房，是值得信赖的酒店品牌特许经营商及酒店管理服务提供商，管理着超过400家酒店。单慷慨的温德姆奖赏计划是集团官方的客户忠诚度计划，于2015年、2016年及2017年连续三年荣获《美国新闻与世界报道》（U.S. News & World Report）"'Best Hotel Rewards Programs，为全球超过5,600万名会员在集团旗下上万间酒店、公寓及度假村提供兑换积分奖赏。更多信息可浏览*********************.