上海招聘

职位描述：
Sales Order Processing
(i) Process order fulfillment via telephone, fax, e-mail, EDI and customer website;
(ii) acknowledge customer orders after receiving information from Material Department;
(iii) prepare quotations for standard items, machine sales and tentative sales;
(iv) deal with customer queries relating to deliveries, price and product information; And doing price control and maintainess
(v) Coordinate with internal parties to improve on time delivery performance till orders completed, focus on urgent parts and avoid extra cost;
(vi) Regular backlog review and overdue backlog clean up; Contol customer liability and risk based on related agreement.
(vii) take whatever steps are necessary to prevent cancellations/ lost business and communicates information to Field Sales;
(viii) review early warnings for new ship dates and reason codes and proactively relates this information to the customers and sales engineers;
(ix) RMA/CR/DR/FOC handling and follow up;
(x) establish new accounts based on customer supplied information; request and coordinate material master creation into SAP system;
 (xi) work with customer, sales team and finance department to resolve delinquent account receivable in order to ensure customer satisfaction
with TE's services.
 
Complaint Handling
(1)Coordinate the resolution of customer complaints, by bringing the complaints back to the relevant department and following up on corrective actions to customers (including return,refund,replacement,customer claims, find other solution to avoid customer line down) in order to ensure customer satisfaction with TE's services.
(2)Deal with customer claim, work with related department to find the right way to close it.
(3)Solve case in time
Customer Relationship Maintenance
(i)Work with Sales to establish and maintain customer business relationships including communicating with customers via telephone, e-mail and fax;
(ii)work to gain knowledge of account requirements/special situations and apply to customer requirements;
(iii)develop skills and knowledge to better solve customer issues;
(iv)arrange sample/catalogue and technical information for customers upon Sales' request;
(v)participate in customer visits to TE facilities and customer locations;
(vi)represents the customer’s point of view during internal decision making process in order to build good relationship with customers and effectively resolve customer issues.
(vii)evaluate and accept customer special request
 
Internal Coordination
Stengthen relationships with Supply Chain(Materials), Field Sales, Finance, Logistics, Support Hubs, EDI, and other TE functions in order to get effective support from other departments and satisfy customer requirements. Learning Logistic/Finance/Commercial/Shipping knowledge
Knows Strategy well and work with sales team closely to meet BU target 举报 分享

TE Connectivity（纽约证交所代码：TEL）是全球技术领军企业，年销售额达 120 亿美元。泰科电子是TE Connectivity在中国的成员企业。在连接日益紧密的当今世界，TE的连接和传感解决方案发挥着核心作用。TE与工程师协作，帮助他们将概念转变为现实 —— 通过经受严苛环境验证的智能化、高效、高性能 TE 产品和解决方案，实现各种可能。TE在全球拥有约 75,000 名员工，其中 7,300 名为设计工程师，合作的客户遍及全球 150 多个国家和众多领域。TE相信“无限连动，尽在其中”。

TE Connectivity于1988年改革开放初期就进入中国， 凭借本土化管理和运营策略，在发展自身的同时，TE中国也在推动中国的经济和社会发展变革：移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸，以及绿色清洁能源的推广…… 这其中都有TE的身影。TE中国总部位于上海， 目前拥有约22,000名员工、21个生产基地和15个办公室，足迹遍布多个重要城市。未来，TE将持续投资中国，让更多的TE产品从“中国制造”走向“中国智造”。


    上海安普泰科电子有限公司成立于1992年，主要生产通讯、计算机及消费类的电子连接器。 总投资额达4,875万美元，占地面积达20,916平方米。公司具有完整的用于制造连接器产品的注塑、冲制、电镀和装配工艺和工程设施，并设有TE全球应用工具上海办事处。另外，TE在中国的研发/工程中心也位于上海安普泰科电子有限公司厂区内，中心具备最先进的产品研发所需的各种实验设备和高精度的工／模具加工设备。