上海招聘

职位描述：
Summary:

This position within the SSG/IT Team will perform all aspects of technical support related to the day-to-day computing needs of The MathWorks offices in Shanghai. This individual is expected to provide support via phone, e-mail and Intranet as well as perform problem determination face-to-face and work closely with IT support in Beijing to support China offices. This position will report to the APAC IT Manager based in Tokyo.


Role & responsibilities:

Primary Responsibilities:

Diagnose and resolve computer & peripheral problems and requests from users in a timely manner including accurately recording such requests into the help system.
Install, configure and troubleshoot PC hardware and software.
Create and document local procedures, guidelines and best practices.
Record, track and maintain equipment inventory.
Provide training to users in supported desktop products.

Secondary Responsibilities:

Provide first level support for networking and application issues.
Liaise with local service and support providers.
Support the optimization of the existing environment.
Regional and Worldwide IT projects support.
Minimum qualifications:
Additional qualifications:

The Technical Environment

The desktop computing environment consists of PC's running Windows 7, Linux, as well as Macintosh’s.
The server environment consists of HP servers running Windows 2008 and Linux.
Support includes, but is not limited to, maintenance, troubleshooting, repair, upgrades and installation server hardware and software.

Key Personal & Technical Knowledge

The ideal candidate will be able to handle multiple tasks in a fast paced team environment
Written and verbal including the ability to work one to one and in big groups on complex technical issues (face to face, over the phone / via video conference)
Working within a software development organizations.
Working closely with business areas and be the liaison for the IT team (relationship building)
Experience working for an international business over a wide geography
Ability to work alone, but also as a member of a large team
Experience of working at all levels (from desktop support up to companywide trouble shooting)
Excellent troubleshooting / problem solving skills

In-depth knowledge of / focus on:

Desktop software including, Microsoft Office products.
Troubleshooting complex issues related to operating systems and PC hardware.
Desktop Operating Systems including Windows 7 / Linux.
Customer focus and dedication to customer satisfaction.
Self-starter; ability to work on his/her own, but also within a team framework

A Working knowledge of:

Backup software and processes.
Networking (WAN & LAN) topology and protocols.
Desktop Virtualization (VMware).
Telecoms Setup & configuration.
Remote Working / Mobile Computing.

Qualifications:

Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or equivalent combination of education and experience.
3+ years work experience in Information Technology, including 1 year front line / helpdesk technical support.
Complete knowledge of networking topology and protocols.
Excellent communication skills, both written and verbal in Chinese and English.
Performs with strong technical, analytical and problem solving skills without outside direction.
Customer focused with a dedication to customer satisfaction.
Strong initiative, self-motivation, ability to complete tasks on time.
Excellent judgment, decision making, and organizational skills.
Ability to remain calm under pressure and handle multiple priorities with minimal supervision.
Possesses self-initiative to proactively identify and pursue process improvements.

IT at MathWorks:

MathWorks is a highly successful company that heavily leverages IT to strategic advantage for our development and business areas. MathWorks IT is a worldwide team of bright, motivated, high performing people, who build and implement solutions that improve our business. We’re always looking for innovative technologies or processes that improve the way we design, develop, deploy and support IT solutions.

We have the time, funding, and culture to “do the right thing”: As a privately-held company committed to continuous improvement, we have requirements driven -- not budget driven -- decision making processes. We give ourselves the time to design solutions right and have implemented an IT follow-the-sun support model leveraging the expertise of our worldwide IT staff.

Want to work in a place that has a culture that fosters collaboration, information sharing, ongoing training and challenging work, so you can grow your expertise? MathWorks is it. We have a modern and sophisticated IT environment, and are already realizing the benefits of virtualization, mobile computing, SOA, enterprise data warehousing, cloud computing, and modern web application frameworks such as Ruby on Rails.

MathWorks has excellent facilities with modern offices, meeting spaces and computing tools that enable you to get your job done, plus a full selection of sugary, caffeinated and healthier choice beverages to keep you going. Join us, and take your IT career to a whole new level! 举报 分享

MathWorks develops MATLAB and Simulink—software that transforms the way engineers and scientists think and work. Whatever your job, your unique strengths will be fully engaged and you will be surrounded by incredible people.