上海招聘

职位描述：
Job description:
-Phone answer – Welcoming, logging verbal service request time and details. Respond and provide technical support/remote service on line or dispatch appropriate technical person
-Monitor nLIGHT Customer service request mail account; log request time and details, such as the machine installation/failure from customer, new laser test or transform from internal planner and sales and other request from internal engineering.
 Respond and dispatch appropriate technical person.
-Service report and spare parts validation, recording, archiving.
-Assist nLIGHT logistics with fiber lasers and spare parts status confirmations as needed to maintain the inventory accuracy.
-Service Management tool FS360: update and operate and maintain systems database with service work orders in FS360.
-Service quotes: Assist Customer service manager with service quotes and other paper work. Using Customer support price list. Chase service maintenance contracts
-Dealing with general procedures: warranty spare part application, dealing with RMA system process return from customer
-Taking care of all service related documents: service and parts quotation/contracts, installation card, service report, RMA process file, Install Caution file and various season files notice to customer.
-Inter RMA application of failed parts and fiber lasers to nLight VC, and request the replacements/repaired from VC
-Support Service team Travel request form and allowance report to HR, management the best way of travel for service guys, and make sure the reports are done following company rules
-Archiving/Accounting of personnel presence, service schedule and management of vacation, days off for service team

Qualification:
Education Background:
- College or higher.
Training: None
Working Experience:
- Prior experience in Capital Equipment, Lasers or Electro-Optics is advantageous.
Skill:
-Must be able to read, write, speak and understand English
-Good interpersonal and customer relationship skills
-Competent with Microsoft Office suite of tools (Word, Excel, Outlook, PowerPoint)
-Confident and comfortable working in a fast-paced environment
Attitude:
-Able to working independently and under pressure
-Be open-minded, self-motivated and quick learner
-Good team player 举报 分享

恩耐激光技术（上海）有限公司是美国nLight Photonics Corporation 在上海市张江高科技园区投资设立的纳斯达克上市独资上市公司。主要从事开发、生产和销售高功率半导体激光器并为中国客户提供售后服务。公司在园区内集成电路产业区拥有5000平方米的厂房。

nLight Photonics Corporation始建于2000年， 总部设在美国华盛顿州温哥华市，是世界领先的高功率半导体激光器专业厂家，有6000 平方米超净生产车间。六千七百万美元投资给我们提供了从外延生到封装的综合生产能力。

现因业务快速发展需要，诚聘以下职位，公司将提供具有竞争力的薪酬福利，完善的培训体系，富有挑战性的工作以及良好的个人职业发展空间，欢迎优秀人才加入。有意者请将中英文简历（注明应聘职位及编号，期望薪资）及其他相关材料通过邮寄、mail或传真进行投递申请，谢绝来电来访。未接面试邀请者恕不另行通知，其资料将被存入公司人才资料库，概不退还。

公司在聘用、薪酬、培训、晋升、解雇或退休等事务上，不从事或支持任何基于种族、社会阶级、国籍、宗教、残疾、性别、性别取向、年龄或政治关系的歧视行为.

e-Mail: recruiter@nlight.net