上海招聘

职位描述：
工作职责：
1. 为用户提供基于公司产品的日常技术支持；
2. 接听客户来电，记录来自于邮件、微信端口及其他方式接收的客户问题；
3. 监控客户系统运行状态，提交日常监控报告；
4. 根据用户问题记录提出对应解决方案；
5. 通过电话、邮件及服务事件系统等平台及时响应解决客户问题；

任职要求：
1. 大专及以上学历；
2. 具备1-2种ERP管理软件使用经验者优先；
3. 具备汽车整车/配件/轮胎行业的销售/服务或相关行业工作经验者优先；
4. 英语CET-4级及以上（包括4级），具备基本商业英文读写能力；
5. 良好的团队协作精神和主动学习能力；
6. 良好的语言表达和沟通能力 / 逻辑分析能力；
7. 客户导向，以服务客户为中心；
8. 有责任感，对工作积极热情；
9. 工作时间：做五休二，排班制，要求能在节假日周末值班。
10. 有技术支持或客户服务工作经验者优先考虑；
  
Responsibility:
1. Provide daily support and technical consulting to customers;
2. Receive calls and logging all pertinent Information via email, WeChat and other ways from customers;
3. Monitor system running status to ensure the system operation in safe;
4. Provide solution suggestion and technical support to customers;
5. Resolve user’s problems in time ;

Required Qualification:
1. College degree or above;
2. Experience with ERP systems is preference;
3. Has related sales and service experience in automobile industry/auto parts/tire area is preferred.
4. CET4 or above, good written knowledge of English
5. Have good capability in team work and new knowledge learning;
6. Good at express and communication, have good logical analysis capability;
7. Client oriented service spirit;
8. Have passion and responsibility on work.
9. Five days per week, able to work during the holidays and weekends if required.
10. Experience in technical support and customer service is preferred. 举报 分享

We keep the Automotive Industry running:
dynamically, efficiently and innovatively
For more than 10 years now, Modix is the number one in digital marketing of automobiles and offers manufacturers and dealers solutions for online sales and marketing worldwide.
We are part of the US-based Cox Group and can rely on the network and possibilities of an international enterprise and combine this with the flexibility and individual support of a company under owner management.