上海招聘

Our purpose – grow New Zealand for all

How we work

Our character

Shape

We shape the agenda by challenging the status quo, and by generating and adopting new ideas, to bring those ideas to life.

Collaborate

We support each other, engage early and proactively partner in pursuit of shared goals.

Deliver

We have a can do attitude, take ownership, act with purpose, urgency and discipline, take calculated risks, celebrate success and learn as we go.

Our structure

Position purpose

The Immigration Officer provides quality immigration decisions and quality client service through effective administration of immigration policy and procedures in accordance with immigration law.

This role reports to Immigration Manager

Key responsibilities

Accountability areas

Actions/means by which the results are achieved

Provide quality service to customers

§ Provide accurate and timely advice and information on all immigration law, policy and procedures to customers in an effective manner

§ Respond to Official Information requests within statutory time limits

§ Work as an effective/cooperative member of a team

§ Build appropriate business relationships with customers (that are in accordance with immigration instructions) to develop trust and mutual understanding of immigration instructions and procedures.

§ Conduct seminars (in Mandarin and English) on NZ immigration instructions and procedures to inform government officials, agents and clients.

§ Attend meetings with senior officials and provide accurate and timely interpretation for Branch Manager.

Application processing

§ Provide accurate interpretation and translation of information where required.

§ Ensure decision times for visa applications are met in accordance with agreed timeframes.

§ Ensure accurate and reliable documentation of applications are maintained and updated where appropriate.

§ Quality recommendations or decisions are provided in accordance with the individual level of delegated authority and the principles of fairness and natural justice.

§ Ensure all monies received for applications are collected and accounted for and entered into designated accounts according to standard operating procedures.

Risk management

§ Assess immigration risks associated with applications and apply risk management strategies to eliminate or minimise such risks.

§ Ensure documents provided with applications are authentic and verified, with on-site verification if necessary.

§ Ensure checks and quality control procedures are applied in the approval process.

Key relation

Internal relationships

Team Members

Immigration Manager

Immigration Contact Centre

All INZ staff as required

External Relationships

Customers

Immigration advocates/agents

NZ Government agencies based in China

Person specification

The ideal appointee will have

Experience/Knowledge:

· Providing excellent customer service, including working positively with people from differing cultural backgrounds, gender and abilities;

· Working effectively without direct supervision, organising and managing unpredictable and demanding workloads in high pressure situations;

· Effective communication with customers and handling difficult clients;

· Delivering accurate, high quality work and meet deadlines;

· Establishing and maintaining positive internal and external relationships;

· Using computer based systems, Microsoft Word and Excel spreadsheet;

· An understanding of the functions and philosophies of Immigration New Zealand;

· Knowledge of current Immigration law, policy, procedures and guidelines is ideal but not essential;

· Knowledge of office administration procedures;

Skills:

· Good written and oral communication skills, including the ability to provide information and explain decisions in a way that is understandable and acceptable to a range of audiences;

· Excellent organisational skills with an ability to prioritise and manage high workloads in challenging situations and meet deadlines;

· Ability to make considered and consistent decisions;

· Fast and accurate data entry;

Personal Attributes:

· A passion for excellence and a commitment to be the best;

· Integrity in all transactions and interpersonal contacts;

· An open minded consultative approach

· High levels of energy, sound judgement and determination to achieve a sense of urgency;

· Sensitivity to individual, gender and cultural differences in colleagues and clients;

· Ability to learn from new experiences and situations;

· Ability to give and receive positive and constructive feedback;

· Ability to creatively solve problems

· Attention to detail

Educational Attainment

A broad general educational background with tertiary study an advantage

Must be able to gain and maintain Security Classification level

None Applicable

Must be a NZ Citizen or hold Permanent Residency status

No (must have the right to work in China)

Must hold or gain practising certificate/warrant

To be an authorised Immigration Officer to the level of competency that has been appropriately certified in accordance with the New Zealand Immigration Act 2009