上海招聘

职位描述：
BASIC FUNCTIONS
Report to the CIT ASSOCIATE MANAGER-TECHNICAL directly and provide support to All Kohler APAC users.
-The candidate will need to understand how each system interacts with the enterprise infrastructure
-Responsible for the operating system and associated subsystems.
-Provide technical-first level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
-Identify alternatives for optimizing computer resources.
-Investigate and analyze information and to draw conclusions.
-Collect information to analyze and evaluate existing or proposed systems.
-Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software with the operating system.
-Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
-Write and maintain system documentation

EDUCATION AND EXPERIENCE REQUIREMENTS
Qualifications Minimum:
？ University degree in Computer Science or related discipline.
？ A strong track record in successfully leading/completing Service Center implementations
？ Experience with all phases of applications life cycle including analysis, design, programming, testing, installation, and maintenance. Such as Service desk, Windows 7, Windows 10, O365, (including AD administration)
？ Excellent communications and interpersonal skills
？ Excellent analysis and problem-solving skills
？ Ability to handle multiple tasks independently
？ Good command of written and spoken English
？ Candidates must be knowledgeable of IT Service Management processes and preferably ITIL Foundation Certified
Preferred:
？ Bachelor’s degree in Computer Science
？ Software development experience
？ PBX experience
？ Experience in developing Use Cases and Service desk Process.
？ Experience in comfortable troubleshooting, configuring and manufacturing Service desk products
Candidate must have a solid understanding of the following Modules/Applications:
？ Service Desk experience
？ ITIL Foundation Certified 举报 分享

我们是谁？
创立于1873年的美国威斯康辛州，科勒(Kohler)公司是迄今美国最庞大的家族企业之一。科勒公司拥有33，000名员工。在全球超过48个地区设有办事处和工厂，科勒公司主要业务包括，厨卫业务、电力系统及引擎业务、家具和装饰品业务、高尔夫与酒店业务

为什么在科勒工作？
科勒公司及每位公司员工均负有使命要为喜爱我们产品和服务的人们提供更高水平的优雅生活。我们认识到这需要我们在员工发展中做出努力。因此，我们在每一位的员工发展过程中提供持续的关注和跨部门发展的机会。除了对于员工发展方面的关注以外，科勒公司提供有竞争力的福利（包括薪资，公司远景，员工健康等）

关于我们
除去有竞争力的福利和薪资，科勒是一家拥有悠久历史的公司，我们充满创造力并时刻关注员工和团队。想了解更多科勒信息点击www.kohler.com科勒在所有职级中招聘、雇佣和晋升合适的人选，并且这不会受到种族、宗教、地区、年龄、性别、婚姻状况、出生、伤残或者资历的影响。

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