上海招聘

JOB TITLE:
Warranty Coordinator/售后服务协调员


BASIC FUNCTION:
Records and maintains a variety of warranty, parts and service information and records.
Performs a variety of clerical duties as required.

ESSENTIAL DUTIES:
1. Receives checkout cards from distributors and enters warranty information into CRT.
2. Files warranty cards, checkout cards, warranty credits, and test sheets.
3. Checks and verifies warranty periods and other information with records on incoming
warranty parts. Records information into CRT.
4. Receives, checks, and combines warranty period and labor costs on incoming service
bills; calculates percentages on machine warranty requests and approves credit on parts.
5. Tallies information and makes up repair and shipping orders and various reports.
6. Maintains compressor exchange record on test sheets.
7. Reviews Distributor labor claims for Mid-Terms, Grill Certifications, PM’s, special flat
fee claims, and approves credits.
8. Maintains Preventative Maintenance programs with distributors, scheduling service
complete, work orders submitted.
9. Verifies installation date and service contract on 30 Day Service, Extended Service, and
Service Contract.
10. Records and maintains service performance maintenance data for distributors on CRT.
11. Maintains National Chain Account Store records.

OTHER DUTIES:
1. Reviews each months installations for special national accounts service contracts.
2. Maintains cleanliness of work area and follows safe work practice rules.
3. Performs other miscellaneous duties as required.

CONTACTS:
Internal: Moderate (16-30%)
Contacts are non-controversial in nature and handled in accordance with standard
practice and procedure.
External: Regular (31-45%)
Contacts involve giving or exchanging information of a limited controversial nature.

POSITION REQUIREMENTS:
Education: Bachelor Degree above, major in Manufacturing Engineering is preferred
Experience: One year related work experience.
Language: Good written and oral communication skills, CET4
Skill: Expert in office software such as Word/Adobe Illustrator/Adobe Photoshop

PHYSICAL DEMANDS:
Manual Dexterity: Work requires regular speed and accuracy for most of the working day.
Physical Effort: Work requires a considerable variety of fairly steady active physical
exertion.

PHYSICAL DEMANDS CONTD:
Working Conditions: Normal plant, shop, field, or office conditions. From time to time,
slightly disagreeable features.
Hazards: Negligible. Little or no exposure to hazards.

泰而勒食品机械贸易（上海）有限公司是一家美国独资企业。泰而勒中国总部位于上海市闵行区，在全国设有几十个维修服务站。我们专营进口及分销世界知名品牌的食品设备，并提供优质的售后服务。不断创新的运营系统使我们能够管理并服务于餐饮业界各大国际及国内的连锁店客户，主要客户有肯德基、麦当劳、DQ、德克士等。凭借管理完善的经销商网络，我们的经销商客户代表和授权经销商们一起，共同细心呵护我们的终端用户。我们是帮助客户在中国餐饮界成功营运的合作伙伴和价值源泉。我们的服务中心拥有装备优良、专业训练的客户服务人员，每天为客户提供咨询和服务。我们的使命就是帮助客户事业成功。