上海招聘

此职位将就职于公司非贸易相关的独立部门，主要服务国外保险公司投保的客户（主要涉及外宾在国内、港澳台等区域的医疗协助），有部分保险客户呼叫中心工作性质。

要求：英语口语流利，优秀的英语书写。出色的沟通技巧，良好的客户服务精神。

有 英语客户服务 和 国际旅游服务 等相关从业经验者优先。

简历要求：必需同时提供中文和英文的简历。

General Purpose :

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, and provide information.

Main Job tasks and Responsibilities

- Answer calls professionally

- respond to customer inquiries

- research required information using available resources

- the handle and resolve and customer complaints

- provide the customers with the product and service information

- enter the customer information

- identify and escalate priority issues

- follow up the customer calls when necessary

- complete call logs

- Day/ night shift work - weekend and holidays can be included. 24/7/365 shifts according to the work plan.

Education and Experience,

- proficient with computer application in relevant.

- Educated

- knowledge of the customer the service principles and practices

- knowledge of call center telephony and technology

- Six months or more experience in a call center environment preferable

- Customer service experience preferable

- good data entry / keyboard skills

- Knowledge of administration and miscellaneous processes

Key Competencies

- Communication skills verbal and written English & Chinese

- Listening skills

- problem solving

- customer service orientation

- Organizational skills

- attention to the detail

- initiative

- adaptability

- team work

- stress tolerance

- resilience / flexibility