上海 [切换城市] 上海招聘

Customer Service Engineer

柯马(上海)工程有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:汽车

职位信息

  • 发布日期:2016-12-28
  • 工作地点:上海-嘉定区
  • 招聘人数:若干人
  • 学历要求:本科
  • 语言要求:英语 熟练
  • 职位月薪:1-2/月
  • 职位类别:其他  

职位描述

职位描述:

Main Responsibilities

  • Do troubleshooting on customer site in China Market to help the customer find the root cause and solve technical issues
  • To support PWT commissioning team during the project period and after final acceptance to close open issues to protect the project close in time with good quality
  • To be the interface to customers on technical aspect, always support customer by email or phone call
  • Follow up open issues emerging during or after warranty and provide the solution
  • Investigate and collecting technical information from customer side and support internal departments to promote COMAU product.
  • Develop technical report and document, communicate information with foreign engineers
  • Support the after sales manager to prepare for all the service activities
  • Focus on Retooling business develop , work close with the customer to dig out the retooling needs from the customer ,then make technical and commercial proposal with the managers to win the order
  • Implement the retooling service to lead a good result both in Finance result and customer satisfaction

Requirements

  • Chinese speaking with global approach who can travel frequently with engagement
  • Background in Engineering (Mechanical), Engineering (Mechatronic/Electromechanical), Engineering (Electrical/Electronic), Engineering (Management) or equivalent.
  • Reading and Understanding Technical mechanical Drawings and Specs
  • CAD Or E-Plan knowledge is necessary
  • Good Knowledge in SIEMENS PLC (Programming), Drive Control ,and HMI application, CNC knowledge would be added value
  • Above 6 years working experience, more than 3 years in Service field is preferred.
  • Team work spirit, Collaborates with and supports fellow team members to accomplish overall objectives of the group.
  • Good communication skills, Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Good command of English

职能类别: 其他

举报 分享

公司介绍

关于柯马
意大利柯马股份有限公司成立于1978年,总部位于意大利都灵,属菲亚特集团成员。作为全球化制造系统集成商,柯马为汽车、飞机制造等众多行业提供工业自动化系统和全面维护服务。从产品的研发,整体工艺解决方案及成套自动化系统装备,直至工业维保服务,为全世界的客户提供完整的工程解决方案。目前,柯马在全球15个国家拥有27个运营中心,员工人数达14000多人,不断扩大和提升的产品范围使柯马保证在项目的所有阶段为客户提供定制化服务——从设计、实施、安装、生产启动和维保。
柯马(上海)工程有限公司为意大利柯马COMAU股份有限公司在中国的全资子公司。1997年,柯马正式进入中国市场,并于2000年成立了独资企业-柯马(上海)汽车设备有限公司。历经十余年的发展,柯马在中国的发展已不再局限于汽车行业,而是将先进的自动化技术渗透到工业制造的各个领域中。为了适应柯马中国多元化发展的趋势,2010年7月,“柯马(上海)汽车设备有限公司”正式更名为“柯马(上海)工程有限公司”。目前,柯马中国在华员工1000多人,主要业务为工业自动化系统,包括车身焊装、动力总成、工业机器人三大事业部。

欢迎高素质的专业人员和技术人员加入柯马大家庭。公司提供完善的薪资福利体系,并提供健全的培训发展体系。

柯马(上海)工程有限公司
公司地址:上海市松江区泗泾工业园九干路1353号
邮政编码: 201601
联系人: 人力资源部
网址:***********************

柯昆(昆山)自动化有限公司
公司地址::江苏省昆山市古城路元丰路机器人产业园
邮政编码:215300
联系人:人力资源部
网址:***********************


柯马(上海)工程有限公司大连分公司
公司地址:大连市高新园区七贤岭亿阳路6号三丰大厦C座4层
联系人: 人力资源部
网址:***********************

联系方式