上海招聘

职位描述：
岗位职责
1、理赔审核及处理，管理理赔档案；
2、通过电话、信件及电子邮件解决高端客户日常疑问，及时处理各项投诉；
3、跟进银行理赔付款拒付、将授权担保申请转给指定的员工等行政性工作。

岗位要求
1、大专及以上学历，英语类相关专业优先；
2、有良好的客户服务意识，踏实肯干；
3、英语听说读写流利；
4、Microsoft Office操作熟练。 举报 分享

Corporate Overview
Founded in 1974, MSH INTERNATIONAL is a world leader in the design and management of international health insurance products and the only international health insurance service company that has obtained iso certification. it has four regional headquarters located in paris, calgary, dubai and shanghai, providing 24/7 “non-stop” service to our clients.


MSH INTERNATIONAL’s multinational team has over 1000 employees, speaking more than 30 languages. our complete medical network covers around 150 countries and serves over 2,000 corporate clients with 300,000 insured participants in 194 countries. its majority shareholder is the house of rothschild, a major player in the financial industry in europe for more than two centuries. benefit can be paid to a foreign bank account in 150 currencies.


Founded in 2001, msh china is the no.1 high-end health insurance service provider in china and serves over 800 companies, many of which are fortune 500 companies. our headquarter and operation center is in shanghai. we have branch offices in beijing and guangzhou, and service representatives in dalian, wuhan, shenzhen, chengdu and suzhou to provide high-end insurance products and services for individuals and corporate clients. also, msh china is also the asia-pacific headquarter of the world’s largest international health insurance service provider——MSH INTERNATIONAL.


Our reputation as the market leader stems from our vast experience of designing and administrating health plans and maintaining a wide worldwide direct billing network. in response to the needs of our international clients, we established the first third party administrator (tpa) service for international health and life insurance product early in 2001 locally in china. in 2005, we launched the first international health insurance policy approved by the circ (china insurance regulatory commission). we developed our own state-of-art claims it system, and our professionalism has grown constantly to meet our clients' rapidly changing needs as always.


Since 2002, we have proudly built up the largest direct billing network in china, with over 500 top-ranking vip chinese hospitals and international clinics in more than 20 major cities, including shanghai, beijing, guangzhou, chengdu, chongqing, dalian, suzhou, shenyang, wuhan, shenzhen, hangzhou, nanjing, hong kong, taipei, macau and others. we have extensive direct billing network in 150 countries worldwide includes over 60,000 physicians and facilities.


We have an excellent service team of over 200 employees in china which can provide full-range comprehensive health insurance services right in china and abroad, including sales and marketing, enrollment, claims processing, customer service，pre-authorization, case management, emergency assistance, 24/7 call center, hospital network building and network maintenance, which enable us to achieve “zero-distance service customer”. since 2008, we have been awarded “preferred service provider for locally hired foreign employees” by global business group on health (gbgh). msh china is dedicated to providing its clients with excellent service of international standard. our shanghai service centre and beijing branch office have obtained iso9001:2008 certificate in 2011, which made us the first international health insurance service provider in china that has been granted iso certification.


Innovation, flexibility, speed and superior service are the hallmarks of our commitment to our valued clients. we are ready to provide you with the most competitive employee benefits solutions and the best customer service for now and in the future.

公司简介
MSH INTERNATIONAL 成立于1974年，是国际健康险设计和管理方面的全球领军者，也是***获得iso资格认证的国际健康险服务公司。分别于法国巴黎（paris），加拿大卡尔加里（calgary），中东迪拜（dubai）和中国上海（shanghai）四个城市成立区域总部，为客户提供24小时不间断的服务。

MSH INTERNATIONAL的员工超过1000人，来自不同国家的员工具备30多种语言能力，完整的医疗网络遍布全球约150个国家， 为全球194 个国家，超过2000家企业的30万外籍人士提供高品质的国际健康险服务及解决方案。MSH INTERNATIONAL的大股东是活跃于欧洲金融界长达两个多世纪的罗斯柴尔德家族（the house of rothschild），可用150种货币支付赔款。

万欣和（上海）企业服务公司（“万欣和”）成立于2001年，在中国高端健康险服务领域排名***。作为全国***的高端健康险管理服务商，我们拥有超过800家企业客户，包括多家世界500强企业。我们的总部和运营中心位于上海，并设有北京分公司，广州分公司及大连、武汉、深圳、成都和苏州5个服务代表处，为企业客户和个人客户提供高端保险产品和服务。同时，万欣和也是全球***的国际健康险服务提供商MSH INTERNATIONAL的亚太区总部。

万欣和的良好声誉来自我们丰富的经验，能够为客户提供量身定做的保险计划，以及遍布全球的国际直接付费医疗网络。为了满足国际客户的需求，早在2001年，我们成立了中国***家也是目前***的一家提供国际健康险管理服务的公司；2005年，我们推出中国***个获得保监会批准的国际健康险计划。随着客户快速增加以及随之而来的多样化需求，我们成功地研究开发出性能卓越的的国际健康险客户服务和理赔管理it系统，专业性也不断成长。

从2002年起，万欣和开始与中国***医疗机构合作建立直付医疗网络。目前，我们在中国的网络涵盖500多家***医院和国际诊所，遍布20多个大、中城市，如上海、北京、广州、成都、重庆、大连、苏州、沈阳、武汉、深圳、杭州、南京、香港、澳门以及台北等，为国内覆盖面***及***的直付医疗网络。我们的国际直付网络则遍及全球150个国家，并拥有六万多家合作网络医院。

我们提供全面周到的本土及全球服务，在中国，我们的服务团队超过200人，包括营销、入保、理赔、客户服务、事先授权、案例管理、紧急援助、24小时客服中心，以及医院网络建立和维护等，真正实现了“零距离服务客户”的目标。从2008年起，连续当选由美国“全国企业健康组织”旗下的全球企业健康组织评定的“中国本地雇佣外籍员工健康险首选合作伙伴”。万欣和致力于提供符合国际标准的优质服务，上海运营中心和北京分公司于2011年底同时通过iso9001认证，成为中国***获得iso认证的国际健康险服务公司。

无论是现在或者将来，我们时刻准备着为您提供最具竞争力的员工福利解决方案和***的客户服务。创新、灵活、即时和卓越服务是万欣和独有的的品质标记，也是我们对客户永远的承诺。