上海招聘

职位描述：
Job Summary:
The IT Assistant is primarily responsible to provide 1st line PC/infrastructure support to the Company’s internal users in a global environment. There are standard hardware & software that deployed by the Company’s Global IT including client OS, Microsoft Office applications, Printer, IP phone…etc.
 IT助理需要完成各项基础的技术支持（其中包括：客户端, MS Office，打印机，电话等）
The IT Assistant will assistant IT Specialist works closely with Lowe’s corporate IT groups in order to execute routine and daily maintenance tasks.
与此同时，协助IT专员配合美国总部的IT团队完成各项常规维护。

Essential Responsibilities:
User Support 用户支持
? Troubleshoot user technical problems/issues related to computer hardware/software/LAN and WAN/internet
? Be competent in the identification and resolution of issues with hardware, software, peripherals, mobile devices and other supported systems and services.
o Providing the 1st level response to users
? Escalating unresolved issues to 2nd and 3rd line support teams or suppliers
解决关于电脑的各项软硬件问题及技术上的支持工作。
System Maintenance系统支持
? Assist in system or application implementations
? Configure new PCs and perform troubleshooting
? Support OS (general support for Windows)
? Install general software and configure (re-image OS / office application for desktop and laptop computers)
? Maintain general hardware system and set-up (relocate computers, IP phone systems, and other IT equipment; cabling, setup (photocopier / VC)
? Maintain and support VC
协助完成系统或软件的安装，其中包括（Windows 操作系统/网络电话/视频会议系统等其他IT设备）

Development & Execution协助研发&执行
? Communicate with Global Office in routine and daily server maintenance. (Daily backup, emergency restart, coordination with GO and local IT provider with any emergency repairs)
? Develop in-house database, with proficient knowledge in VBA and SQL (example: internal PO tracking system)
? Develop in-house office automation, with proficient knowledge in VBA, HTML and SQL (example: document automation project)
? Perform in-house anti-virus and integrity tasks (example: antivirus scanning for all external discs assists in the development of any necessary security and integrity procedures)
1. 通过与美国总部团队的沟通，协助完成日常服务器设备的维护（包括日常备份，重启等）
2. 熟悉VBA及SQL语言
3. 客户端安全如：病毒检测等

Required Minimum Qualifications:
? Bachelor’s Degree in Information Technology and related field
? At least one year of servicing end users experience
? Good knowledge of PC windows environment, standard MS applications (e.g. MS Office, MS Outlook, Internet Explorer, Exchange) and Windows Servers
1. 信息技术等相关专业的本科毕业
2. 一年及以上IT技术服务的相关经验
3. 拥有Windows及office软件等的相关知识
Preferred Qualifications:
? Information Technology field certifications is preferred 举报 分享

About Lowe's:
Lowe's Companies, Inc., founded in Mooresville, North Carolina (USA) in 1946 is a FORTUNE 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65.0 billion, Lowe’s and its related businesses operate or service more than 2,370 home improvement and hardware stores and employ over 290,000 people. Lowe’s has grown to become the nation’s second largest home improvement retailer and the 8th largest retailer in the United States.

Being a subsidiary of Lowe’s Companies, Inc., LGS (Shanghai) Trading Limited is responsible for sourcing products from vendors in Asia, including the Greater China and South East Asia Countries.