上海招聘

职位描述：
1. CONTEXT OF THE POSITION OF THE CST工作描述
The Customer Support Technician (“CST”) is the representative and the operational interface of the end user. He reports hierarchically to a Team Manager. He must upgrade regularly his skills in order to deliver a best-in-class service to the end user. He is part of a national team and works closely with a set of 2nd level of Support located in France.


2. GENERAL MISSION OF THE CST 工作内容
The mission of the CST is made of 3 main areas:

a - Customer support
Taking calls: The CST is the main point of contact for the logistics system users.

You handle “incident” and “problem” tickets.

Incident tickets The CST diagnoses and solves the system incidents arisen by the users, with the help of the 2nd level of support, and makes sure that the customer is satisfied about the way the incidents are dealt.
Problem tickets With the help of the level 2 support, the CST diagnoses the root cause of the incidents and tries to reproduce the case in a test environment. He takes part in the tests to validate the patches proposed. He informs his customer about the way the ticket is dealt.

b- Go-Live Assistance / Training / documentation
When a new Client is implemented, the CST has to help the users to get used to their new information system.
That implies: training of the new users, interface with the users during the adjusting time.
The CST may have to train his colleagues he must also draw up the specific documentations.

c – Testing (Integration Acceptances Tests / User Acceptance Tests)
The CST is in charge of the validation/qualification of new system releases which are in his area of expertise.
The CST may have to set up the software parameters during the implementation.


3. JOB DETAILS 任职资格
The CST will have regular periods of “on-call” time. During such period (1week), CST will remain reachable by clients for incident Management on a base of 24/7. Frequency will be determined with the team.

With a BS/BA degree (Logistics, Trade …) or equivalent, the CST can have a first experience within the Logistics and/or the Supply Chain field.

Taste for human relationships, commitment and team spirit will help the candidate to successfully integrate a Service organization which offers permanent (24/7) and high ranking services to our customers.

Languages: Chinese– English or French

Training in Shanghai for 6-12 months, then position to be filled in Taipei.

To be on board : 2017/03 举报 分享

公司介绍
Micropole是一家欧洲知名的咨询和信息系统工程服务公司， 2000年在欧洲交易所主板Eurolist上市。拥有1300多名员工，9个法国办公点和5个欧洲办公点。Micropole于2011年进入中国，在上海成立了秘珀（上海）软件科技有限公司 （Micropole China Co.,Ltd），并在北京和香港设有分公司。2017年6月，Micropole在成都成立了研发交付中心。

公司业务
主要涉及商业智能（BI）、大数据、互联网和IT咨询（Web&IT）、客户定制化解决方案、生命科学领域计算机化系统验证等。

公司战略
1、推动欧洲公司在中国业务的发展，我们将根据中国市场的特点,实施高效的应用，在与全球信息系统相联系的同时，保证其相同的服务质量。
2、向准备进军欧洲的中国企业,提供满足欧洲客户需求的信息技术与应用。
3、通过咨询、设计、开发、实施服务，帮助中国企业取得快速发展。

我们期待着您的加入！(*****************)