上海招聘

职位描述：
Job Duties-
The E-commerce Account Manager’s responsibilities will be as following:
? Take care of our clients’ needs and happiness on a regular basis (basis defined for each client)
? Advise our clients about their e-commerce strategy in China and the channels to leverage (eg. marketplaces, etailers, official website, wechat)
? Be the main point of contact for our clients regardless of the expertise(s) involved among e-commerce operations, creative (UI, UX), technical development and marketing (SEO, SEM, RTB, social CRM, digital analytics)
? Ensure excellent communication and collaboration between all internal and external team members
? Ensure that our team deliver in time and quality
? Organize monthly meetings and lead them
? Always commit to answer any question of our clients in a short time
? Deliver pro-active consulting to our clients to generate needs and optimize their current digital performance
? Ensure that the needs of our clients are well understood by our production team and deliver proper consulting internally
? Be supportive with the production team and help find solutions if issues arise
? Work closely with the business development team to develop proposals and pitches and present these to prospects
? Responsible to lead the answer of new opportunities coming from existing portfolio accounts from preparation to presentation
? Reach your sales objectives based on upselling / cross-selling on existing clients, as well as new business development
? Be a team player and an example for the team
? Never stop learning and share your knowledge with the team
? Support the communication team and produce some quality content about Chinese e-commerce landscape market that will be pushed on our different channels
? Always consider happiness of our team and clients first

Job Qualifications-
? Over 2 years working experiences in a digital agency or a Tmall Partner (TP)
? Digital and e-commerce culture is a must
? Ability to understand and measure campaign performance that will generate measurable results for the client
? Highly adaptable and able to work across a number of clients and projects, managing them all confidently and with a high level of competence
? Excellent verbal communications skills and solid negotiation skills with ability to maintain productive relationships with clients, co-workers and vendor partners
? Language ability: fluent in both speaking and written Chinese and English
? Good organizational skills and client management skills
? Knowledge of e-commerce in China is a must
? Knowledge of technical e-commerce platforms such as Magento, Hybris and Salesforce Commerce Cloud (formerly Demandware) is a plus
? Web analytics tool (Google Analytics, Adobe Anlaytics, Baidu Tongji) certification is a plus

工作内容-
? 定期关心维护客户的需求和满意度（基本定义为每个客户）
? 给予客户在中国的电商战略及渠道建议（如市场，网络零售商，官方网站，微信）
? 起到客户与专业团队的沟通桥梁的作用，专业团队包括设计，技术开发以及市场( SEO,SEM,RTB 已经网站分析)
? 确保所有内部及外部团队成员之间良好的沟通和合作
? 确保我们的团队按时按质量的递交工作成果
? 组织每月的会议及带领工作
? 对于客户的任何问题，总是能在第一时间内给予客户答复
? 向我们的客户提供专业的咨询，并引导客户产生新需求，使客户利益最大化
? 确保我们的产品团队对于客户的需求得到充分的理解，并提供适当的内部咨询
? 给予生产团队支持，如果出现问题，帮助产品团队寻求解决方案
? 与BD团队紧密合作并协助完成简报
? 从准备到做简报，负责解答来自现有客户新的项目机会上问题
? 除开发新客户外，能在现有客户中开发新的销售业务
? 团队协作，并起表率作用
? 不断学习并在团队里分享知识
? 支持沟通团队，并对中国数字市场环境写一些有质量的文章，这些文章将在我们的不同渠道中发布
? 总是为我们团队的幸福值及客户第一考虑

职位要求-
? 在数字咨询公司或者TP公司2年以上工作经验
? 具有数字及电子商务文化背景
? 能够理解和衡量一种能为客户产生可测量结果的活动
? 极强的适应能力，能同时面对多个客户和项目，并能对多个客户进行自信高水准的管理
? 优秀的口头沟通能力和良好的谈判技巧，有能力与客户、同事和供应商的合作伙伴保持良好的合作关系
? 语言能力：流利的中英文听说读写能力
? 良好的组织能力和客户管理能力
? 掌握中国电子商务知识
? 了解电商平台如Magento, Hybris , Salesforce Commerce Cloud CMS (formerly Demandware)者优先
? 具有网站分析工具证书者尤佳（Google Analytics，Adobe anlaytics，百度统计） 举报 分享

altima° is a pioneer e-commerce and web marketing agency founded in France in 1997 and now counting 350 dedicated team members located in 8 offices over Europe, North America and Asia.

The altima° China digital agency based in Beijing and Shanghai consists of over 40 passionate and highly-skilled digital professionals operating in Chinese web-marketing, e-commerce and technical expertise with international and local Chinese clients from fashion, cosmetics, insurance and tourism industries.

We assist our clients on every step of their digital commerce project in China, from the business strategy to the technical implementation and maintenance with the lonely objective to deliver true e-business performance: drive traffic through top performing acquisition channels (SEO, PPC/ Display, Market Places), boost online sales, generate qualified leads, build client relationships, improve overall brand visibility, optimize performance, and that’s just the beginning.
?    Should you have enthusiasm in digital commerce, please send your resume to jobs@altima-agency.cn.
company website: www.altima-agency.cn
office address:Room 301, Building 6, 555 Haifang Road (Tonglefang), Jing'an District, Shanghai

altima°是先锋电子商务和网络营销机构成立于法国的1997，现在算350敬业的团队成员分布在8个办事处遍布欧洲、美国和亚洲北部。
altima°中国数字营销公司在北京和上海拥有40名充满激情和专业的数字专业人士，他们对于国际及中国品牌（时尚、化妆品、金融及旅游等领域）在中国网站市场、电子商务及技术 方面都具有丰富的运作经验。士在中国网络营销数字操作，电子商务和国际和中国本土客户从时装、化妆品的专业技术、保险和旅游业。
我们帮助我们客户在中国数字电子商务项目的每一步，从商业战略到技术实施和维护，唯一的目的就是提供真正的电子商务绩效：各种最有效的采集渠道（SEO，PPC/ Display, Market Places），推动网上销售、建立客户关系，提高品牌知名度，优化性能，而这仅仅是个开始。
?    如果你对电子商务有足够的兴趣，请将您的简历发送到jobs@altima-agency.cn
公司网址：www.altima-agency.cn
公司地址：上海市静安区海防路555号(同乐坊)6号楼301室