上海招聘

职位描述：
Team Performance:
-Continuously monitor the customer experience / Voice of Customer
-Use data coming from Case Management and CTI to Continuously monitor team performance against established KPIs and other targets
-Drive continuous improvement of the process performance and team efficiency by use of visual management systems (within the framework set by CENCS)
-Be the first point of escalation for any problems or issues encountered by any member of the team
-Promptly elevate problems / issues preventing the team from reaching agreed KPIs / targets
-Apply PEX tools/methodology where applicable

Coaching and development:
- Support and coach team members on a day to day basis.
- Identify coaching opportunities in the CRM system to continuously elevate team members’ capabilities to manage customer experience
- Act as CARE emotional competencies trainer and champion
- Conduct periodic performance review sessions with team members. This include mid-year and full year appraisals.
- Combine regular and scheduled coaching sessions with ad- hoc integrated coaching sessions.
- Safeguarding and promotions of EES initiatives on a team level
- Ensure the role competencies and requirements within the team are maintained from both the perspectives of operational execution, back-up and contingency cover.

Commercial Intelligence:
- Drive all aspects of Commercial intelligence within the team and share knowledge to other teams. This includes driving customer and industry knowledge within the customer service organization
- Ensure commercial actions deriving from MLOS are carried out within the team and the feedback is passed to the relevant stakeholders.

Best practice sharing:
- Actively form part of the customer service management team, sharing views, ideas and experiences on how to further improve both team and departmental performance.

We are Looking For:
- Industry experience (internal and external)
- Commercial experience (sales or customer service)
- Prior management experience.
- Ability to work with data
- Strong coaching skills
- Continuous improvement mind-set
- Customer service working experience in Shipping Industry or Global forwarding company is must ,
- Sales working experience or more than 2 years people management working experience is preferred;
- Team work , coaching experience , can deal with the urgent case efficiently ,data analyst capability.
- Project management experience preferred . 举报 分享

Maersk Group is a publicly traded corporation with some 68,000 shareholders. Our controlling shareholder is the A.P. Moller and Chastine Mc-Kinney Moller Foundation,which was set up by the company’s founder in 1953.Maersk Shares are traded on the Copenhagen Stock Exchange.

The company was founded in 1904,when Arnold Peter Moller partnered with his father in their hometown of Svendborg, Denmark to purchase a second-hand steamship.

All together, Maersk and its various business units employ about 108,000 people in some 130 countries. Our activities fall into the following main areas: Container activities, Oil and gas activities, Terminal activities.


马士基集团成立于1904年，总部位于丹麦哥本哈根，全球雇员达到10.8万人，在130多个国家设有400余个分公司。除航运业外，集团多元化的业务范围广及物流，石油及天然气之勘探和生产，造船业，航空业，工业生产，超级市场零售业和IT等范围。2011年美国财富500强中排名第144位。

工作生活方面：
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇：
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！