上海招聘

职位描述：
The Marketing Specialist (Guests Relationship Representative), China vacancy is for Wyndham Vacation Resorts China, a sister company of Wyndham Hotel Group.

PRIMARY OBJECTIVES:
To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of minivac sales and tour bookings, coordinate with external partners and internal functions to ensure tours are qualified, consumer journey are pleasant and happy with the branded services, aim to strongly support quality tours conversion and membership closing.

PRINCIPAL RESPONSIBILITIES:
(Include but not limited to:)
? Taking inbound calls from activities, qualify and sell qualified guests a vacation voucher
? Coordinate with partner, vendor and site to place booking, make reservation
? Work on hot leads allocated to convert into qualified tours
? Follow booking process and SOP under manager supervision
? Collect booking requests from vendors and key in system, then issue vouchers and confirmation letters
? Verify minivac prices and booking details
? Ensure quality service is always provided
? Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
? Adhere to all company policies
? Display a Count On Me! Service to all internal and external parties
? Any other duties as required and/or directed by Manager
? Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety
? Display innovation through inspiring, creating and improving processes and products
? Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

 KEY POSITION CRITERIA:
? 2-3 years experience from real-estate, torism, education and or travel industries in sales positions.
? Good computer skills including previous experience using MS Word, Excel, Outlook
? Strong communication and influencing skills
? A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organisation
? Ability to efficiently multi-task which includes excellent organizational and time management skills
? Better to have English written skills
? Positive thinking and not afraid of challenges, never giveup, never complain about difficulties but more willing to resolve problems.
? Confident, flexible with the ability to work in a fast paced and changing environment
? Flexibility in working schedule – ability to work weekends, public holidays, evenings as required 举报 分享

温德姆酒店集团（Wyndham Hotels & Resorts, Inc.，纽约证券交易所股票代码：WH）遍布全球六大洲超过80个国家，拥有约9,000家酒店和近790,000间客房，是值得信赖的酒店品牌特许经营商及酒店管理服务提供商，管理着超过400家酒店。单慷慨的温德姆奖赏计划是集团官方的客户忠诚度计划，于2015年、2016年及2017年连续三年荣获《美国新闻与世界报道》（U.S. News & World Report）"'Best Hotel Rewards Programs，为全球超过5,600万名会员在集团旗下上万间酒店、公寓及度假村提供兑换积分奖赏。更多信息可浏览*********************.