上海招聘

This position's work schedule is 9am to 10pm (12 hours) each day with one day off every other day.

Responsibilities

- Answer phones

- Respond to customer inquiries and requests via phone, live chat and email

- Provide customers with product and service information

- Upsell products and services

- Handle and resolve customer complaints

- Follow-up on customer inquiries not immediately resolved.

- Direct requests and unresolved issues to the designated resource

- Process returns

- Complete call logs and reports

- Recognize, document and alert the supervisor of trends in customer calls.

- Coordinate with 3PL warehouse on both outbound orders and returns

- Track bed shipments and assess delivery performances of shipping agents

- Other duties as assigned

Requirements

- Motivated by a fast paced, rapidly expanding, entrepreneurial environment

- Highly organized and able to work on multiple projects simultaneously

- Excellent computer skills

- Strong verbal and written communication skills in both English and Chinese

- Detail-oriented

- Possess a “do what’s necessary” attitude

- Constantly learning and always raising the bar

Hotels at Home is a fast growing eCommerce company based in Fairfield, New Jersey that develops, implements, and manages guest purchase programs for leading hotel groups. Our retail programs provide an opportunity for hotel guests and brand aficionados to purchase items experienced and enjoyed during their hotel stay. We work collaboratively with our hotel partners while guiding and managing all aspects of their retail programs. Our in house design, ecommerce, and marketing teams create and develop unique ecommerce websites and all supporting creative for each brand. In addition to our corporate headquarters in Fairfield we also have international offices in Paris and Shanghai.