上海招聘

职位描述：
Lodging Content Associate - Bilingual Chinese/English - Shanghai


Position Overview:
In this very interesting role, you'll support the quality and accuracy of content for hotel partners on Expedia, Hotels.com, and other brand websites. This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to work on one of Expedia's exciting strategic initiatives. Lodging Content Associates onboard new hotel partners in China, adding room types and settings, property amenities, photos, star ratings, and hotel data, all within a deadline. They also assist in managing the maintenance of partner's content on a daily basis through operational case management.


Successful candidates will complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams. You'll possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. Candidates must pass a content test that includes writing and editing samples. Fluency in written and oral English, Mandarin is required.


This is a full-time, onsite position in the Shanghai offices of Expedia, Inc. Please apply only if you feel you will fit in with a strong team whose members are exceptionally conscientious, hardworking, and thorough.
Please note: This is not a creative writing/editing role and you will not be manually writing hotel descriptions. However, we need your editorial skills to do limited writing/editing of text, communicate clearly, and to help provide clear instructional and other documentation.


Responsibilities:
? Capture and confirm data about room types, rate plans, rates, inventory, booking policies, property amenities, onsite services, and contact information - this involves calling the hotel to gather information as well as answering a checklist to ensure requisite data-gathering
? Edit existing hotel information in English, including amenities, and photos; resolve change requests; assign star ratings, themes, and structure type
? Understand different lodging/property types and their services and amenities
? Acquire photos through web scraping and contacting hotels; load, classify, and assign photos
? Work efficiently towards daily/weekly targets; complete all work to quality standards; focus on continuous improvement
? Train, by phone, new hotel partners on tools and processes that will optimize their products on our sites
? Provide project support for other content-related tasks, as assigned
Work Experience and Education Guidelines
? Bachelor's degree in a field such as Business, Hospitality/Hotel Management, or English/Communications
? Hotel-industry, customer-service, or training experience a plus
? 2 years of content or operations experience at an e-commerce site a plus
? Strong English editorial skills a plus
? Written and oral fluency in any Asian language besides Chinese a strong plus


Core Competencies:
? Ability to learn quickly and ask good questions; ability to think through issues and offer solutions
? Excellent writing, spelling, and grammar skills in English, with strong attention to detail, speed, and accuracy
? Knowledge of photo production, aesthetics, and digital media a plus
? Excellent ability to work and learn independently, as well as collaborate with larger teams
? Excellent telephone manner
? Ability to learn new software, tools, and technical processes quickly
? Excellent organizational, time-management, and quality-control abilities
? Open communication with colleagues to share best practices and flexibility to adopt process improvements
? Proven ability to resolve a high volume of work in a deadline-driven environment or work queue
? Proficiency in Microsoft Word, Excel, Outlook required
? Interest and/or experience in metrics, reporting, and data analysis a plus
? Experience working with SharePoint, Salesforce, and content management tools a plus 举报 分享

关于Egencia
Egencia (易信达)是全球差旅领导者Expedia 的子公司，通过一步步地发展，如今已经成为世界第五大旅游管理公司。Egencia所服务的客户群涵盖了从中小型企业到《财富》前 100 名的大公司。Egencia 在2002 年成立，当时名为 Expedia Corporate Travel。Egencia 荣升为全球第五大旅游管理公司。到2009 年，Egencia的预订总额已超过了14 亿目前在全球已经有 4200家企业成为我们的商务客户。

关于 Expedia, Inc.
Expedia 是世界排名第一的在线旅游代理公司，也是酒店预订的最大供应商《财富》排名前 100位的大公司中，90%的员工通过 Expedia.com预订酒店Expedia和Egencia的网络技术和预订平台对数百 个航空、酒店、车辆租赁和其他相关旅游网站具有一定影响力《财富》排名前 1000位的Expedia 公司 在 NASDAQ 公开上市2008 年， Expedia公司网站的订房天数总共超过5600万天每个月有6900来万界各地的旅行者浏览我们的网站。