上海招聘

职位描述：

Job Title：Customer Service Executive

Department：Customer Service & After Sales Department

Reporting to：Assistant CS Manager

Subordinates: No.

Location：Shanghai

Objective

The primary objective of Customer Service Executive is to continuously optimize customer orders fulfillment and shorten the order-to-invoice cycle time,handel customers claims related to quality probelms , improve sevice level in a cost effective way.

Main Responsibilities

1. Process orders in terms of order entry, selling tools, payment follow up, on time delivery and shipment arrangement. Pro-active management of customer backlogs to ensure timely shipment of the finished goods, and minimize inventory impact.

2. Work closely with cross-functions like HQ various departments, local operation team,finance,factory logistics,marketing to go across department boundaries ensuring orders fullfillment and streamline the order management process to reduce the non-value added steps.

3. Manage the customer claims for missing goods including investigation, action plan & implementation follow-up to maximize customer satisfaction in cost effective way.

4. Monitor & manage customer AR and credit to reduce the AR and Overdue outstanding payment.

5. Process claim for quality problems in system and handle credit note to customers

Qualifications:

1. Good communication skills across departments including handling differences/conflicts, passion,good energy, can work under pressure.

2. A 100% customer oriented mind-set and a good understanding of sales, marketing and business.

3. Bachelor degree in commercial or management related areas.

4. Required 5 years CS or commercial experience at least.

5. PC skills

举报 分享

纳图兹贸易（上海）有限公司是意大利纳图兹集团（Natuzzi Spa）和顾家家居KUKA在国内设立的合资公司，是纳图兹品牌在中国、中国香港和中国澳门的行销中心。 Natuzzi是世界皮沙发行业的旗舰品牌，也是意大利***的家具生产商之一，纳图兹集团成立于1959年，1993年在纽约证券交易所挂牌上市，产品远销5大洲123个国家， 产品质量通过ISO9001及ISO14001认证。在全球超过1600个销售网点，品牌专卖店超过500家，全球有5000多名雇员，9家商业子公司和8家工厂。 截止2018年，公司营业额超过4.2亿欧元。纳图兹贸易（上海）有限公司注册资金150万美金，主要从事家具、木制品、塑料制品、电子产品的批发、佣金代理、上述产品的进出口业务。