上海招聘

职位描述：
Purpose of the Job
The Customer Consultant is responsible for ensuring value and use of solutions/products and for renewal revenue growth, maximizing customer retention (number of customers) at account base.

Key Result Areas

Revenue growth
? On-going monitoring of customer value to ensure increasing value and minimise attrition risk
? Support account team to demonstrate product value and ROI in support of renewal contract negotiations. Together with AM, prepare customer specific renewal value stories for renewal negotiations
? Focused on total renewal growth (so retention and price uplift)
? Uncover up-sell or cross-sell opportunities in order to grow total revenue base, and pro-actively share with AM and SSM.

Customer engagement plan for solution/portfolio present at customer
? Align the specific solution engagement plan for the specific solution/product portfolio with the holistic customer engagement plan owned by the account manager
? Own the post-sales process for the solution portfolio
? Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training (self, via 3rd parties, via on-line offerings) in line with customer engagement plan. Coordinate with global Customer Support team (in Operations).
? Identify new contacts and product users. Turn them into product advocates.

Usage reporting compliance
? Systematically monitor and analyse usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives
? Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers (including trend analyses)

Build, maintain and share in-depth knowledge
? Can demonstrate all solutions in portfolio to expert end-users, at a feature level comparison against all competitors
? Trusted advisor to the customer – in-depth knowledge of their very specific research workflow and how they extract value from our solution
? Stay abreast of development in field and market segment, and share with Elsevier. Active thought-leader in the domain in the specific territory.
? Provide customer feedback to product and marketing teams and plans to help direct marketing efforts in meeting strategic sales objectives
? Build out network with a given customer – look for additional groups that would benefit from product and get them on to use
Desired Skills and Experience candidate from both Beijing and Shanghai will be considered.

General Competencies
Drives for results
Technical and Professional Expertise
Collaboration and Teamwork
Solves Problems and Analyzes Issues

Technical and Functional Competencies
? Masters/PhD in Organic Chemistry (Preferred), biology, pharmaceutical sciences, or bioinformatics
? 2~3 years working on R&D with organic chemistry
? Good experiences in commercial / sales role preferred
? Influencing skills – at executive and end-user level
? Communication skills – both written and spoken
? Project management skills
? Presnetation & training skills required 举报 分享

Elsevier is part of the Reed Elsevier Group plc., which is a world leading provider of professional information solutions in science and health, legal, risk management, and business to business sectors.

As the world’s leading provider of science and health information, Elsevier serves more than 30 million scientists, students and health and information professionals worldwide. A global company headquartered in Amsterdam, employing more than 7000 people in 24 countries, we help customers advance science and health by providing world-class information and innovative tools that help them make critical decisions, enhance productivity and improve outcomes.

Culture
Our working culture is highly respectful, stimulating and diverse; enabling bright, passionate people to do their best work. We offer challenging but realistic objectives, recognition for achievement, and the opportunity to challenge the status quo. We're a truly global company, working across geographies everyday with our people sharing a passion for health and science. Our people are pragmatic, commercial, work collaboratively and are excellent relationship builders. We offer an opportunity to make a difference in people's lives by helping the health and science communities find and use trusted, high-quality information.

Career
Learning is at the heart of everything we do and our people take their development and progress seriously, as do we. Because of our global reach, opportunities are available locally and globally and our breadth of opportunity offers the chance to build a varied career across different functions and divisions. You will have the opportunity to work at the forefront of technological development and to contribute to change. People with the right attitude have the chance to contribute far beyond their role.

For a full list of all opportunities currently available at Elsevier please visit
www.elsevier.com www.reedelsevier.com