上海招聘

职位描述：
Key Responsibilities：
-Channel Onboarding
-Good at analyzing issues and responding within the SLA
-Understand and provide statutory updates to technology team for the countries they are responsible for and will be accountable for the changes to be deployed with in the dates agreed.
-Ensure no deviation in the process
-Create daily/weekly/monthly dashboards and present to the partners
-Should be an expert in the Excelity application functionalities to be able to manage this role.
-Co-ordinate with the training team and schedule the same for the identified resources at the partners side
-Support Sales and Marketing teams with inputs for customer discussions
-Provide Demo of the application for any prospect or internal teams
-Mentor new joiners in the team and hand hold them
-Provide updates to Channel manager and sales managers on the accounts on a periodic basis.

Job Requirements:
-Bachelor's degree in Business Administration, Accounting, Management Information System or equivalent experience.
-2 - 4 years of experience in a customer service facing role or in customer support.
-Strong understanding of payroll domain and HCM products business operations
-Strong ability to troubleshoot complex issues and work effectively with the customer in a timely manner
-For complex or urgent situations, strong ability to identify the issue, define plan and communicate a course of action, and executes to plan
-Excellent analytical and problem solving skills
-Excellent organizational skills with the ability to multi-task in a fast paced environment and stressful situations
-Self-starter, highly capable of learning quickly and research issues for which you may not have an immediate answer.
-Very strong English language written and verbal communication skills
-Highly enthusiastic, positive-minded, customer focused, service-orientated
-Ability to assess and recommend continuous process improvements of procedures or usage of tools. Including the ability to identify and define requirements for tools to enhance the ability of support to solve cases
-Strong understanding of the following would greatly enable the ability to troubleshoot and resolve customer issues is highly desirable
· internet technologies including knowledge of web browsers, internet security settings, and common problems associated with both;
· techniques, tools and abilities to troubleshoot software issues;
-HCM modules implementation experience will be an added advantage
-Experience of on-boarding of channel partners will be a great advantage 举报 分享

品丰（上海）信息科技有限公司于2015年4月起独立运作，目前隶属于Ceridian (US: CDAY)。作为人力资源服务外包行业的先驱以及最早提供多流程外包服务的供应商之一 , 我们为相对于竞争者来说更多的客户提供服务,并且在行业中获得较高的客户满意度。

我们的人力资源服务外包业务涵盖了包括福利在内的所有人力资源相关事务。我们为超过26个人力资源服务外包客户的在100多个国家的110多万员工提供服务,并通过全球800多名分处于6个全业务服务中心的经验丰富的同事来交付服务。通过融合我们丰富的经验、确实有效的交付模型和行业领先的工具及技术,我们形成了一个完整的客户体验。我们的人力资源服务外包业务是广泛的 , 包括结合了我们专用的人力资源工具,为所有人力资源项目提供了一个统一的切入点、客户体验和数据交互的平台。

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Pinfeng (Shanghai) Information Technology Co. Ltd.
Unit 03-06, 17F, Centro Building,568 Heng Feng Road,Shanghai,China