上海招聘

职位描述：
OVERVIEW:
Provide level 2, in person, customer focused support of office related technologies, systems and services. A key resource for Specialists to escalate issues while also required to flex to support level 1 issues during peak periods.

RESPONSIBILITIES:
Level 1 support during peak periods
？ Level 2 support – defined as: anything needing in person support.
？ Analyze software/hardware performance issues
？ Create, properly document, categorize and close interactions
？ Appropriately escalate interactions as needed
？ Partner with other groups in MAST Global Technologies to resolve multi-layer problems
？ Meet or exceed Service Level Agreements (SLA)
？ Stay knowledgeable and keep current in the incident space.
？ Level 2 support: in person support
o Deploy hardware
o Install customized software
？ Meet or exceed Service Level Agreements (SLA)
o 90% on request resolution Awareness and escalation of compliance and security related issues
？ Project related tasks within building
？ Awareness and escalation of compliance and security related issues
？ Continue to remain educated through knowledgebase
？ Ability to work and build relationships at Individual contributor to VP level.
？ Influence entry level specialists
？ Business partnership/conduit with brands
？ Observations based on daily tasks
？ Core projects with lower complexity
？ Executes with direction
？ Make decisions to obtain SLA

REQUIREMENTS:
？ Bachelor’s degree or equivalent in computer science or electronic engineering
？ A minimum of 4 years related experience in network and operation infrastructure development
？ Good communication in English and Mandarin
？ May require occasional travel

Interested candidates please send your resume to talents@mast.com.

Candidates not invited for interview within 8 weeks may consider their applications unsuccessful. All personal information will be treated as confidential and be used for recruitment purposes only. 举报 分享

Mast Global has emerged through a rich history dating back more than 40 years. Founded as Mast Industries in 1970, the Mast name is recognized the world over as an industry leader in sourcing and production. Today Mast Global – a wholly-owned division of L Brands – brings together the production and sourcing, logistics, and information technology functions for the enterprise. Together, Mast Global is the engine that powers L Brands by providing solutions that help to "make, move and enable" our world-renowned products and brands.

L Brands, through Victoria's Secret, Pink, Bath & Body Works, La Senza and Henri Bendel, is an international company that sells lingerie, personal care and beauty products, apparel and accessories. The company operates more than 2,900 company-owned specialty stores in the United States, Canada and the United Kingdom, and its brands are sold in about 600 franchised additional locations worldwide. The company's products are also available through the Victoria's Secret Catalogue and online at www.VictoriasSecret.com, www.BathandBodyWorks.com, www.HenriBendel.com and www.LaSenza.com. L Brands recorded sales of $12.7 billion in 2015 and employs more than 88,000 associates.