上海招聘

职位描述：
Role Purpose
? The Associate Director GDC, Information Technology role within Merkle is responsible for managing staff, developing process and policy standards, and ensuring the stability and optimization of various technology components within the organization’s enterprise technology portfolio. A critical success factor for this role is a proven ability to coordinate with the Global IT leaders in ensuring the processes and technologies leveraged in China are consistent with those used across the Merkle Enterprise. The technology portfolio is organized across End User, Managed Hosting, Business Systems, and Security function, with leadership responsible for each of the respective categories. Among other category-specific skills and expertise, the IT Associate Director must be an accomplished leader, thoroughly skilled in a number of Core Competencies, to include development and presentation of information to C-level executives, vendor management, fostering innovation, optimizing staff and operations, and providing exemplary customer service, all in support of Merkle’s technology vision.

Key Responsibilities
? Ensure tight alighment of Merkle China IT processes and technologies with those of the Global IT organization
? Design, develop, and deploy global, enterprise-class systems that are scalable and cost effective
? Provide 24/7 support for assigned Information Technology platforms
? Ensure that all solutions are aligned with IT standards and best practices
? Understand and exploit current and evolving technologies and trends
? Develop and utilize Incident, Change and Problem Management processes/practices
? Develop KPIs for process and solution attributes, set performance goals, measure and increase performance
? Effectively manage staff utilization and prioritization based on evolving business and technology considerations
? Conduct product and vendor evaluations in order to select best of breed technologies and partners
? Manage complex projects with matrixed teams to deliver technology solutions on-time and under budget
? Manage, reward, and retain top talent in the IT field, ensuring Merkle’s IT Team remains world-class
? Develop and manage metrics that contribute to continuous improvement with regard to the quality of delivered services
? Optimize staff utilization, ensuring they remain engaged and effective
? Deliver on strategic initiatives and provide traditional platform support
? Consistently deliver IT solutions that exceed customer expectations on-time/budget
? Development of support processes and structures sufficient to ensure system stability and client/user satisfaction
? Participate in the development of Merkle’s technology vision and strategy
? Lead “Root Cause” efforts to identify and remediate technology and business process issues
? Contribute to the development and evolution of architectural standards
? Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis

Key Skills and Experience
? Understanding of emerging methodologies, technologies, architectures, products, and philosophies
? Proven ability to understand client/stakeholder needs and transform them into world-class systems that meet/exceed their respective expectations
? Ability to assess and communicate project and technology budgets and delivery schedules
? Requires 6+ years of experience in implementing and supporting enterprise-class solutions operating in a 24/7 environment
? 3+ years in a managerial role
? Dynamic, hands-on technology experience with an emphasis on solution delivery and platform optimization
? Demonstrable ability to engage stakeholders in a positive, productive manner
? Ability to develop and retain world-class technology talent
? Simultaneously manage multiple, high-priority projects for high-growth, Fortune 100 companies
? Certifications within ITIL, PMP or CISSP are highly desired
? Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent
? Provide on-call and after-hours support as required 举报 分享

Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 12,000+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. Merkle is a dentsu company.
Merkle China is headquartered in Shanghai, with 2 additional offices in Beijing and Nanjing. For more information, please contact Merkle China at 0086 21 2030 8000.
美库尔集团是一家以数据为驱动、技术为依托的客户体验管理公司，专注于跨平台和设备交付独具特色和个性化的客户体验。在过去30多年里，美库尔与众多《财富》1000强企业以及非营利机构建立了合作伙伴关系，帮助他们实现营销投资组合价值的***化。公司在数据、技术和分析方面的积累为其获取消费者洞察、实施超个性化的营销战略奠定了坚实的基础。美库尔在效果媒体、客户体验、客户关系管理、忠诚度、电商解决方案、B2B营销和企业营销技术等方面的综合优势有助于增强营销效果，扩大竞争优势。美库尔全球现拥有12000多名员工，业务遍及欧洲、北美、中东及亚太地区，设有50多个办事处。美库尔于2016年加入了电通集团。
美库尔中国总部位于上海，并在北京和南京设有办事处。如需了解更多信息，请拨打电话0086 21 2030 8000与美库尔中国联系。