上海招聘

职位描述：
Purpose of the position
To keep as one contact window in commercial function
To keep monitoring customer satisfaction through supporting the DCR Account Manager for logistics and payment issues in order to achieve the sales target.
To build harmonized relationship with customer.

Position context
Market dynamics
Contact with customers in different channels to collect more information not only on commercial affairs, but also competitor information and their development trend, etc. and share among team members.

Internal network involved
1. Contact with Kun Shan, Taiwan, ShunDe & DSM Europe for orders implementation, including logistics,
payment and relative issue.
2. Provide commercial critical information from both the market and the internal organization to share with Marketing & Sales team
3. Share best working practice within DRF team

External network involved
1. Contact with customer for commercial affairs, customer satisfaction, business intelligence and other information.
payment and relative issue.
2. Provide commercial critical information from both the market and the internal organization to share with Marketing & Sales team
3. Share best working practice within DRF team
a) Key areas of accountability/responsibility
1. Maintain customer satisfaction through the contact windows at customer ends, and provide commercial critical information to internal team for continuous improvement on customer satisfaction
2. Coordinate on Customer Satisfaction Survey
3. Collect competition information through customers relationship management and feedback to sales team
4. Assist account manager for on time collecting of account receivable, managing of rebate programs, signing of sales contract / GCOS, assist customer complaining by filling in complaint form, proceed and handling income orders
5. To decide the accept of BAD according to the BAD quality guideline
6. To decide sampling to customers up to 10 Kg for each product upon customer request according to customer level, track record, application and potential; Keep monitoring the progress of sample at customer ends
7. To decide volume allocation among customer orders according to customer level, urgency of needs when DSM stock cannot meet customer demand when sufficient quota is given
8. To set up and maintain customer master database, distributor master database, sales records and other statistics.
9. To guarantee a successful implementation of pricing tool through the calculation of price and margin of each customer product combination
10. Lead junior customer service officer and give coaching when necessary
11. Contact with all plant sites for commercial issue
12. Make clear, corrective and accurate report on time in proper format.

 Knowledge and educational level
College/University degree
Familiar with business processes, such as PTO, OTC, purchase
Strong communication skills
Good command of English
Familiar with operating Excel, PowerPoint
More than 5 years customer care experience in multinational company
EPR system experience preferred 举报 分享

公司简介（中）：
帝斯曼在中国

荷兰皇家帝斯曼集团是一家以目标为导向，在全球范围内活跃于营养、健康和绿色生活的全球科学公司。帝斯曼不断推动经济繁荣、环境改善和社会进步，为所有利益相关方创造可持续的价值。帝斯曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约 23,000 名员工创造了约 100 亿欧元的年度净销售额。公司已在泛欧阿姆斯特丹交易所上市 (Euronext Amsterdam)。

帝斯曼早在1963年开始对华贸易，十几年前开始在华投资。帝斯曼中国地区总部和研发中心位于上海，目前在中国拥有共14个生产场地， 员工约3,000名。帝斯曼在中国业务正稳步增长，2009年在中国销售额约12亿美元。同时，帝斯曼也正一如既往地全方位融入中国的可持续发展事业。

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Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
DSM began trading with China in 1963 and established its first China sales office and first manufacturing facility in early 1990s. End markets include human and animal nutrition and health, personal care, pharmaceuticals, automotive, coatings and paint, electrics and electronics, life protection and housing. The company currently has 40 affiliates in China including 26 manufacturing sites and employs about 3,500 people. DSM China regional headquarters and China Science and Technology Center are located in Shanghai.
DSM’s business is growing healthily and steadily in China with revenue of USD1.7 billion in 2012. In line with DSM’s global vision, we advocate sustainability via the partnering with a high growth economy while internally we embrace diversity and localization of management to empower local talent. We strive to be an Employer of Choice and take pride in attracting, developing and retaining talent by enhancing a forward thinking working environment with a high-performance culture encouraging collaborative action.
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