上海招聘

职位描述：
Provide relevant technical support and service to sales team and our clients.

Key Responsibilities:
Provide technical support, drawing and design service to sales team, dealers and end consumers. Provide hands on support on site when required.
Accurately assist dealers, third parties and end-users in troubleshooting of various problems during project design and installation. Respond to common inquiries or complaints and resolve technical and service issues.
Provide effective coaching and service training for dealers and customers.
Undertake technical investigations in order to resolve problems and secure customer satisfaction.
Manage warranty claims sent in by customers. Audit 3rd party aftersales service companies and conduct evaluations of warranty parts and equipment as needed.
Prepare material and labor needed for onsite installation, repairs and collect project field information to complete installation database.
Interface with global technical support team to keep knowledge update. Develop, translate and maintain operating manuals, update technical data about watering technical products.
Consolidate the product quality issues and work with global aftersales service colleague to find out solution.
Other things required.

Requirements:
College/university degree or relevant technical knowledge.
Minimum 2-5 years solid technical support and service experience or in similar capacity.
Good command of English, fluent in speaking and writing.
Good PC processing skills, specialized in Auto-CAD.
Can work independently, proactively and be positive enterprising, willing to travel frequently.
Ability to well organize and complete assigned projects with minimal supervision.
Ability to prioritize assignments and manage time effectively. High-degree of executive problem-solving capability with logical and systematical mindset.
Collaborate and communicate effectively, a good team player with interpersonal skills. 举报 分享

Husqvarna Group is the world’s leading producer of chainsaws, lawn mowers and other petrol-powered garden equipment such as trimmers and leaf blowers, as well as one of the world's leading producers of garden tractors. Husqvarna is also one of the world's leading producers of cutting equipment for the construction and stone industries. The product offering comprises equipment for both consumers and professional users. Yearly net sales is USD 4,1 billion and the average number of employees is 15,500. Husqvarna's shares are quoted on Stockholm Stock Exchange.

Husqvarna (Shanghai) Management Co., Ltd. is a wholy owned subsidiary of Husqvarna Group, which is a regional headquarter established by Husqvarna Holding Aktiebolag in Shanghai. Husqvarna (Shanghai) Management Co., Ltd is the company to provide advanced international management services to its affiliates, to assist sales and after-sales of high-quality outdoor power products, and related parts and components, and to achieve satisfactory economic results.

    富世华（上海）管理有限公司，于2015年9月28日被上海市商务委员会认定为亚太区地区总部，负责管理和拓展富世华集团在亚太地区的投资和业务。富世华集团总部位于瑞典，是全球生产户外动力设备（包括电锯、修剪器、机器人除草机及园艺拖拉机）的龙头企业，为遍布全球100多个国家和地区的终端消费者提供服务。