上海招聘

职位描述：

PURPOSE

• To develop business within the complete KN service portfolio with selected key accounts focusing on each vertical in West China.
• To work together with Excellence Manager for operational excellence and continuous improvement from key account management perspective.

OBJECTIVES

• To be the Development and Excellence owner for the designated key accounts;
• To manage customer relationship and customer information, serving as main communication channel between the customer and the company;
• To build strong opportunity pipeline of key customers in each vertical located in West China;
• To Evaluate and adapt new strategies to keep up with business trends in each vertical;
• Continuous usage of the KN’s CRM tool (CoreLog) to input all known opportunities in the market with regular updates on the pipelines;
• To work closely together with field sales on high potential local Chinese customers in each vertical;
• To work closely together with Route Development and Product managers on trade development projects.
• To handle the claims/operations escalation issues in close cooperation with local operation departments and excellence manager/executive;
• To work closely with the excellence manager/executive for the outstanding payment collection where the accounting team request for joint action;
• To introduce KN Login system to customers, and prepare/update Customer Profile to match customer requirement via KN Login as value-added service;
• To conduct the service review meeting on regular basis to collect customer feedback and retain the cooperation with customers;
• To jointly work with global/regional key account team or controlling office in key account development;
  Contribute ideas for client events and participate as and when required ;
• The main duties and responsibilities is described as above but not limited to, in order to reach customer’s satisfaction and company’s strategy.
  

PROBLEM SOLVING

• To improve sales development strategy.
• To help customer to get better pricing.
• To help customer to get required credit.
• To solve escalation claims and outstanding payment.
• To retain customer and achieve customer satisfaction.

JOB REQUIREMENTS

• College graduates or above
• Over 4 years experience in int’l forwarding company.
• Working experience in similar role will be preferred.
• Good at sales development.
• Excellent English (oral & spoken)
• Presentable and independent with good interpersonal skill
• Strong sense of responsibility, self-motivated with positive working attitude
• Sales orientated and attentive to details
• High pre-activeness required

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德迅成立于1890年，是全球首屈一指的物流服务公司。我们在全球拥有约78, 000名员工，业务遍及100多个国家的1,300个地点。我们致力于通过提供创新的、符合可持续发展目标的物流解决方案来创建人与货物之间的紧密联系，从而塑造一个崭新的物流世界。

1965年，我们在香港开设了亚太区的***个分站。50多年来，德迅一直致力于在亚太区为客户提供最卓越的供应链解决方案。目前，德迅在大中华区已开设超过30个分站，员工数量超过3500 人。

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Kuehne+Nagel was founded in 1890. With around 78,000 employees at more than 1,300 locations in over 100 countries, Kuehne + Nagel is one of the world’s leading logistics companies. We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.

Since opening our first office in Hong Kong in 1965, Kuehne+Nagel has operated in Asia Pacific Region for over 50 years, and has built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3500 employees across more than 30 locations in Greater China – all strategically positioned to service our customers.

Join us, together we shape the future of logistics.